PlaceToBe: Integrating Service Design and Foresight for a participatory urban renewal planning process in Copenhagen
Authors
Giacosa, Marta ; Baldo, Anna
Term
4. term
Education
Publication year
2024
Abstract
This master’s thesis examines how Service Design and Foresight can be combined to make urban renewal in Copenhagen more participatory and future-ready, focusing on translating citizen visions into actionable strategies. Using a research-through-design approach, the project combined desk research, a questionnaire, expert and process-mapping interviews, workshops, co-creation sessions, benchmarking and ideation to understand current practices and design an intervention. The outcome is PlaceToBe, a service concept for Copenhagen Municipality’s urban renewal department that embeds a participatory process and a digital platform to strengthen citizen engagement across the renewal timeline. The thesis also introduces the Lenses Framework, a tool to analyze and organize stakeholder input and future visions across thematic layers (local context, social, political, environmental, economic, technological and legal) to support decision-making and implementation. The work highlights the value of applying systemic and participatory perspectives from Service Design together with Foresight methodologies to navigate urban complexity and support resilient, long-term planning.
Denne kandidatafhandling undersøger, hvordan Service Design og Foresight kan kombineres for at gøre byfornyelse i København mere deltagende og fremtidsrobust, med fokus på at omsætte borgernes visioner til konkrete strategier. Med en research-through-design-tilgang blev der gennemført desk research, spørgeskemaundersøgelse, ekspert- og proceskortlægningsinterviews, workshops, co-creation-sessioner, benchmarking og ideation for at forstå nuværende praksisser og designe en intervention. Resultatet er PlaceToBe, et servicekoncept til Københavns Kommunes byfornyelsesafdeling, der integrerer en deltagende proces og en digital platform, som styrker borgerinddragelse gennem hele fornyelsesforløbet. Afhandlingen præsenterer også Lenses-rammeværket, et værktøj til at analysere og strukturere interessentinput og fremtidsvisioner på tværs af tematiske lag (lokal kontekst, socialt, politisk, miljømæssigt, økonomisk, teknologisk og juridisk) til støtte for beslutningstagning og implementering. Arbejdet fremhæver værdien af at anvende systemiske og deltagende perspektiver fra Service Design sammen med Foresight-metoder til at navigere i urban kompleksitet og understøtte robuste, langsigtede planer.
[This apstract has been generated with the help of AI directly from the project full text]
Keywords
Other projects by the authors