An examination of Bane NOR's Handbook for Stations as a governing document for the universal design of train stations.
Translated title
En undersøkelse av Bane NORs Stasjonshåndbok som styrende dokument for universell utforming av togstasjoner
Author
Narvåg, Hege
Term
4. Semester
Education
Publication year
2023
Abstract
Denne afhandling undersøger, hvorfor nogle brugere ikke oplever norske togstationer som universelt udformede, selv om Bane NOR har en styrende standard – Stationshåndbogen – og lovkrav stiller krav til universel udformning af perroner og adgangsveje ved nybyggeri og større ombygninger. Metodisk består studiet af en dokumentanalyse af Stationshåndbogen op imod de otte mål for universel udformning, en gennemgang af planbeskrivelsen for Ski Station samt gå-interviews med to brugergrupper på samme station. Analysen afdækker mangler, der både knytter sig til indholdet i Stationshåndbogen og til, at brugerrelevante krav og anbefalinger ikke altid følges i projektering og udførelse. Fundene diskuteres i lyset af anerkendt teori om universel udformning og organisatorisk læring, og afhandlingen peger på, at brugernes ændringssignaler kan give Bane NOR nyttige input til videreudvikling af Stationshåndbogen, hvor de otte mål kan bruges til at kvalitetssikre, at nye krav og anbefalinger understøtter universel udformning.
This thesis examines why some users do not experience Norwegian train stations as universally designed, despite Bane NOR’s governing standard—the Handbook for Stations—and legal requirements mandating universal design of platforms and access routes in new builds and major upgrades. The study combines a document analysis of the Handbook against the eight goals of universal design, a review of the plan description for Ski Station, and walk-along interviews with two user groups at the same station. The analyses reveal shortcomings linked both to the content of the Handbook and to failures to follow user-relevant requirements and recommendations during design and construction. These findings are discussed in relation to established universal design theory and organizational learning, and the thesis argues that user “signals for change” can provide Bane NOR with valuable input for revising the Handbook, with the eight goals serving to ensure that updated requirements and recommendations align with universal design.
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