Video Consultation in Outpatient Clinics: A Techno-Anthropological study of clinicians' experience with the use of Video Consultations in the wake of COVID-19
Authors
Nielsen, Morten Bach ; Mollerup, Rasmus Brinch
Term
4. term
Education
Publication year
2021
Abstract
COVID-19-pandemien medførte gentagne nedlukninger og et hurtigt skifte til videokonsultationer i psykiatriske ambulatorier. Dette speciale undersøger, hvordan klinikere i Region Nordjylland har oplevet og anvendt videokonsultationer, og hvordan skiftet har påvirket deres arbejde under nedlukningerne. Med en techno-antropologisk tilgang er der gennemført fem kvalitative interviews med psykologer og psykiatere, suppleret af litteratursøgning, og analysen er struktureret omkring temaer som evaluering, organisatoriske forhold, relationer og nonverbal kommunikation. Undersøgelsen viser, at videokonsultation er nyttig til visse typer konsultationer og fungerede som en praktisk løsning under nedlukningerne, men at den i sin nuværende form ikke kan erstatte fysisk terapi for patienter, der har behov for det. Studiet bidrager med indblik i betingelser, potentialer og begrænsninger ved videokonsultation i psykiatrien og peger på behovet for situationsbestemt anvendelse.
The COVID-19 pandemic led to repeated lockdowns and a rapid shift to video consultations in psychiatric outpatient care. This thesis examines how clinicians in the North Denmark Region experienced and used video consultations, and how the transition affected their work during the lockdowns. Using a techno-anthropological approach, the study is based on five qualitative interviews with psychologists and psychiatrists, complemented by a literature search, and analyzes themes such as evaluation, organizational conditions, relationships, and nonverbal communication. The findings indicate that video consultations are useful for certain types of encounters and worked as a practical solution during lockdowns, but in their current form they cannot replace in-person therapy for patients who need it. The study offers insights into the conditions, potential, and limitations of video consultations in psychiatry and underscores the need for context-sensitive use.
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