The Relation between User experience, Privacy and Information Overload in e-boks.dk
Author
Nikolova, Aglika Plamenova
Term
4. term
Publication year
2016
Submitted on
2016-09-09
Pages
91
Abstract
Dette speciale undersøger, hvilken værdi e‑Boks giver set fra brugernes side—hvad de oplever som nyttigt, og hvor der er udfordringer. For at skabe dette overblik er der gennemført kvalitative interviews samt tests af tjenestens brugervenlighed og ydeevne. Analysen peger på to gennemgående forhold, der præger forståelsen og brugen af systemet: fravær af målrettet design (design med udgangspunkt i brugernes opgaver og mål) samt den konstante afvejning mellem høj sikkerhed og nem anvendelse. Med afsæt i brugerinput og testobservationer identificerer specialet barrierer for adgang til digitale postdokumenter og foreslår konkrete forbedringer. Arbejdet munder ud i en række anbefalinger til den videre udvikling af brugervenligheden i e‑Boks, så tjenesten bedre understøtter brugerne.
This thesis explores the value of e‑Boks from the user’s perspective—what people find useful and where the service falls short. To build this understanding, the study combined qualitative interviews with performance and usability testing of the service. The analysis highlights two recurring factors that shape how people understand and use the system: a lack of goal-directed design (design driven by users’ tasks and goals) and the ongoing trade-off between strong security and ease of use. Based on user feedback and test observations, the thesis identifies barriers to accessing digital post documents and proposes practical improvements. The work concludes with a set of recommendations for future development to enhance the usability of e‑Boks and better serve its users.
[This abstract was generated with the help of AI]
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