The potential of data in applied service design - A case study of how data can be used to empower citizens with type 2 diabetes
Authors
Thomsen, Nikolaj ; Vittrup, Kristina Lenette ; Kure, Rasmus Læssøe
Term
4. term
Education
Publication year
2017
Submitted on
2017-05-30
Pages
213
Abstract
Livsstilssygdomme som diabetes bliver stadig mere udbredte, og diabetes er blandt de mest hyppige sygdomme i Danmark. Denne afhandling undersøger, hvordan data kan bruges i anvendt servicedesign gennem en casestudie af, hvordan et servicesystem kan styrke borgere med type 2-diabetes. Problemstillingen lyder: “Hvordan kan et servicesystem, der udnytter quantified self-data (personligt indsamlede helbredsdata som fx blodsukker og aktivitet), styrke borgere med type 2-diabetes til at tage ansvar for deres sygdom ved at støtte dem i deres beslutningstagning?” Undersøgelsen involverede relevante aktører via interviews, co-creation og workshops. På baggrund af dette arbejde præsenteres et forslag til et servicesystem, udviklet og testet som en high-fidelity prototype (en realistisk, avanceret prototype), der skal hjælpe personer med type 2-diabetes med bedre sygdomskontrol og større ansvar for egenomsorg. Studiet omfattede for få testdeltagere til at drage endelige konklusioner, men viste tydelige tendenser: Data har stor potentiale i servicedesign, blandt andet til at skabe personaliserede services, som brugerne efterspørger i stigende grad. I casen skabte løsningen værdi for deltagerne, og det vurderes at være meningsfuldt at fortsætte arbejdet. En sådan service kan både støtte brugerne og indsamle værdifulde data til forskning.
Lifestyle diseases such as diabetes are increasingly common, and diabetes is among the most frequent diseases in Denmark. This thesis explores how data can be used in applied service design through a case study of how a service system can empower citizens with type 2 diabetes. The core question is: “How can a service system that uses quantified self data (personally tracked health data such as blood glucose and activity) empower citizens with type 2 diabetes to take responsibility for their condition by supporting their decision-making?” The research involved stakeholders through interviews, co-creation, and workshops. Based on this work, the thesis presents a proposed service system developed and tested as a high-fidelity prototype (a realistic, advanced prototype) to help people with type 2 diabetes improve control and take more responsibility for self-care. The study included too few test participants to draw definitive conclusions, but it showed clear tendencies: data has strong potential in a service design context, including enabling personalized services that users increasingly demand. In the case study, the service created value for participants, and continuing the work is considered worthwhile. Such a service could both support users and collect valuable data for research.
[This abstract was generated with the help of AI]
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