The acceptance of The Intelligent and Caring Home System - TICHS
Author
Kragh, Victor
Term
4. term
Education
Publication year
2022
Abstract
This thesis examines what determines acceptance of a home monitoring system for eldercare—The Intelligent and Caring Home System (TICHS)—from the users’ point of view. Based on 14 semi-structured interviews with four user groups (older adults, home care professionals, health care professionals, and relatives), the study shows that an in-depth understanding of users is essential for achieving successful innovation. The work is guided by the Technology Acceptance Model (TAM), a framework for understanding why people adopt new technology, and develops a context-specific, design-oriented version of TAM tailored to eldercare settings. The analysis identifies themes and determinants that are fundamental for accepting and using TICHS. Five central factors emerge: Function (what the system actually does), Usability (how easy it is to use), Ethics (whether the solution is perceived as appropriate and responsible), Experience (users’ prior experience and learning), and Facilitation (support, training, and conditions for implementation). These insights provide a foundation for the continued development and design of TICHS so that, in the future, the system can better meet the needs and expectations of older adults, professionals, and relatives.
Denne afhandling undersøger, hvad der bestemmer accept af et hjemmemonitoreringssystem til ældrepleje – The Intelligent and Caring Home System (TICHS) – set fra brugernes perspektiv. Gennem 14 semistrukturerede interviews med fire brugergrupper (ældre, hjemmeplejepersonale, sundhedsprofessionelle og pårørende) viser afhandlingen, at en dyb forståelse af brugerne er afgørende for at forstå og skabe vellykket innovation. Afhandlingen tager afsæt i Technology Acceptance Model (TAM), en ramme for at forstå, hvorfor mennesker tager ny teknologi til sig, og udvikler en kontekstspecifik designudgave af TAM, der passer til ældreplejens hverdag. Analysen identificerer temaer og bestemte forhold, som er grundlæggende for accept og brug af TICHS. Fem centrale faktorer træder frem: Funktion (hvad systemet faktisk kan), Brugervenlighed (hvor let det er at bruge), Etik (hvordan løsningen opleves som forsvarlig og passende), Erfaring (brugernes tidligere erfaringer og læring) og Facilitering (støtte, oplæring og rammer for implementering). Disse indsigter skaber et solidt grundlag for den videre udvikling og design af TICHS, så systemet i fremtiden bedre kan imødekomme behov og forventninger hos både ældre, fagprofessionelle og pårørende.
[This apstract has been rewritten with the help of AI based on the project's original abstract]