Service Design for Soundscapes: A case study in Copenhagen showing how service design can assist city makers by facilitating soundscape thinking.: A case study in Copenhagen showing how service design can assist city makers by facilitating soundscape thinking
Author
Term
4. term
Education
Publication year
2022
Submitted on
2022-05-25
Pages
120
Abstract
This thesis explores how service design methods can assist city makers understand and apply soundscape thinking for the places they are working on. This thesis aims to contribute and expand the understanding of service design and its value in relation to working with soundscapes. The thesis conclusions arise from two workshops. The first workshop was conducted with city-makers from an international urban design and research consultancy in Copenhagen, while the second workshop was conducted with the main users of the service case in the field. The thesis concludes by suggesting the use of a journey map and a service blueprint in which there is an additional section about soundscapes in order to research, design, manage and adjust services contemplating the soundscapes associated to the service touchpoints. Furthermore, in order to map the current state of those soundscapes associated with each touchpoint and later sketch desired future states of them, the thesis proposes a toolkit to facilitate soundscape thinking. This toolkit is intended as a shared vocabulary in order to be able to map and sketch soundscapes associated with service touchpoints from a people-centered perspective.
This thesis explores how service design methods can assist city makers understand and apply soundscape thinking for the places they are working on. This thesis aims to contribute and expand the understanding of service design and its value in relation to working with soundscapes. The thesis conclusions arise from two workshops. The first workshop was conducted with city-makers from an international urban design and research consultancy in Copenhagen, while the second workshop was conducted with the main users of the service case in the field. The thesis concludes by suggesting the use of a journey map and a service blueprint in which there is an additional section about soundscapes in order to research, design, manage and adjust services contemplating the soundscapes associated to the service touchpoints. Furthermore, in order to map the current state of those soundscapes associated with each touchpoint and later sketch desired future states of them, the thesis proposes a toolkit to facilitate soundscape thinking. This toolkit is intended as a shared vocabulary in order to be able to map and sketch soundscapes associated with service touchpoints from a people-centered perspective.
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