Sales & Operations Planning at Daltile
Author
Nassar Afandi, Kamal Osama Kamal
Term
4. term
Publication year
2018
Submitted on
2018-06-01
Pages
69
Abstract
This thesis examines Sales & Operations Planning (S&OP) as a business planning concept and uses insights from a thorough literature review to assess current S&OP practices at the ceramic tile manufacturer Daltile, headquartered in Mexico. The goal is to define what constitutes optimal S&OP, compare it with Daltile’s current execution, and identify key gaps and next steps. Based on the literature, an S&OP maturity model was developed to position Daltile on a maturity scale and to map improvement needs. The assessment places Daltile at stage 2 of 5 and identifies 32 gaps relative to optimal practice. To address these, 13 initiatives are proposed, several of which target multiple gaps and can be applied across stages. These initiatives are consolidated into a three-step implementation plan, providing a recommended roadmap to advance maturity toward stages 3, 4, and 5.
Denne afhandling undersøger Sales & Operations Planning (S&OP) som forretningsplanlægningskoncept og anvender indsigter fra et grundigt litteraturstudie til at vurdere den nuværende S&OP-praksis hos den keramiske fliseproducent Daltile med base i Mexico. Formålet er at klarlægge, hvad der kendetegner optimal S&OP, sammenholde dette med Daltile’s praksis og identificere de vigtigste mangler samt mulige næste skridt. På baggrund af litteraturen er der udviklet en S&OP-modningsmodel til at placere Daltile på en modenhedsskala og til at kortlægge forbedringsbehov. Vurderingen placerer Daltile i fase 2 ud af 5 og identificerer 32 mangler i forhold til optimal udførelse. For at adressere disse er der formuleret 13 initiativer, hvoraf flere bidrager til at lukke flere huller og kan anvendes på tværs af faser. Initiativerne samles i en tretrins implementeringsplan, der fungerer som en anbefalet køreplan til at løfte modenheden til faserne 3, 4 og 5.
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