Process-based knowledge creation: A master thesis in the approach to control the chaos of knowledge in the AEC-knowledge-based-consultant companies, to gain increased competiveness.

Abstract

Dette er et kandidat speciale, som er et produkt af det sidste semester på uddannelsen Cand. Scient. Techn. i Bygningsinformatik fra Aalborg Universitet. Den er lavet for at skabe et fundament for virksomheder til at forbedre deres praksis, med procesbaseret vidensdeling. Hovedmålet med specialet hvordan man gør interne processer hos rådgivningsvirksomheder forståelige for de ansatte, og hvordan det gør det muligt at bruge processer som basis for vidensdeling, analyse og forbedring. Specialet fokuserer på at analyserer virksomhedens og dets ansattes behov for et nyt IT system, der understøtter nuværende praksis. Det nye system vil blive udtrykt som en funktionel model, hvor en liste af mulige eksisterende løsninger bliver præsenteret til at forbedre virksomhedens totale kvalitet. Konteksten er hovedsaligt baseret på samarbejdet med arkitekt virksomheden C.F. Møller (CFM). En aftale er lavet imellem CFM og forfatteren, som har skabt et fundament for gensidig gevinst af viden inden for specialets område. Kandidatspecialet står for interne undersøgelser, som er en del af chefen for kvalitet Lars Christiansens arbejde. Grundet hans ny udnævnelsen som chef for kvalitet for CFM, vil undersøgelserne skabe indsigt i hvordan niveauet af kvalitet bliver udført inden for virksomheden, og hvordan det er relateret til nuværende arbejdspraksis. På grund af dette, vil undersøgelsen blive brugt i fremtidigt arbejde med at forbedre kvaliteten hos CFM. Udover den danske case, vil specialet også sammenligne data fra den Thailand baseret arkitektvirksomhed, Whitespace. Dataene vil bidrage som en international kontekst af problemstillinger og måder på at gøre kandidat specialets udfald internationalt bæredygtigt. Resultatet af dette bliver et kandidat speciale, der både vil give indsigt i eksisterende processer hos CFM og Whitespace, og give et forslag til hvordan man kan forbedre interne processer, baseret på vidensdelings fundament i et Groupware baseret miljø.

This thesis is a product of the last semester on the education (Danish title) - Cand. Scient. Techn. in building informatics (English title) Master of Science and Technology in building informatics from Aalborg University, and is created provide a foundation for companies to improve practices with process based knowledge sharing. The main objective for the thesis is how to make internal processes in a construction consulting company tangible for everyone, and how it is possible to utilize the processes as a base for knowledge sharing, analyzing and improving. The thesis focuses on analyzing company and employee needs for a new IT system that supports current practice. The new system will be expressed as a functional model, where a list of possible existing solutions is presented to increase the company’s total quality. The context is mainly based on the cooperation with the architectural company C.F. Møller (CFM). And an agreement between CFM and the author has created a foundation that provides for a mutual gain of knowledge in the fields of study. The thesis will provide internal surveys that are a part of the Quality-manager Lars Christiansen’s work. Due to being newly appointed as the new Quality-manager for CFM, surveys will provide insight on how the level of quality is conducted within the company, and related to the current work-practices. Because of this, the surveys will be used in the future work to improve quality in CFM. Besides the Danish case, the thesis will also compare data from the Thailand-based architectural company, Whitespace. This data will contribute international context of issues and ways to approaches that render the thesis outcome international viable. The final output will be a master thesis, which will both give insight in existing processes in CFM and Whitespace, and give a suggestion of how to improve internal processes, based on a knowledge-sharing foundation in a groupware environment.

A master thesis from Aalborg University

Process-based knowledge creation: A master thesis in the approach to control the chaos of knowledge in the AEC-knowledge-based-consultant companies, to gain increased competiveness.

[Procesbaseret vidensskabelse : Et kandidat speciale i tilgangen for at kontrollere videnskaos hos rådgivervirksomhederne i byggebranchen, for at opnå øget konkurrenceevne.]