Process-based knowledge creation: A master thesis in the approach to control the chaos of knowledge in the AEC-knowledge-based-consultant companies, to gain increased competiveness.
Translated title
Procesbaseret vidensskabelse: Et kandidat speciale i tilgangen for at kontrollere videnskaos hos rådgivervirksomhederne i byggebranchen, for at opnå øget konkurrenceevne.
Author
Gade, Peter
Term
4. term
Publication year
2012
Submitted on
2012-01-10
Pages
147
Abstract
Dette kandidatspeciale fra Aalborg Universitet (Cand.Scient.Techn. i Bygningsinformatik) har til formål at give virksomheder et grundlag for at forbedre praksis for procesbaseret videndeling. Specialet undersøger, hvordan interne arbejdsgange i en rådgivende bygge- og arkitektvirksomhed kan gøres konkrete og forståelige for alle, og hvordan de kan bruges som base for videndeling, analyse og forbedring. Arbejdet afdækker virksomhedens og medarbejdernes behov for et nyt IT-system, der understøtter den nuværende praksis. Resultatet er en funktionel model af et sådant system samt en liste over mulige eksisterende løsninger, der kan øge den samlede kvalitet. Specialet er udarbejdet i samarbejde med arkitektvirksomheden C.F. Møller (CFM), og en aftale mellem CFM og forfatteren har sikret gensidig vidensudveksling. Der indgår interne spørgeskemaundersøgelser som led i arbejdet hos den nyudnævnte kvalitetschef, Lars Christiansen. Disse undersøgelser giver indblik i det aktuelle kvalitetsniveau og de tilhørende arbejdsgange og vil blive brugt i CFM’s fremtidige kvalitetsarbejde. For at tilføre et internationalt perspektiv sammenlignes desuden data fra den thailandske arkitektvirksomhed Whitespace. Denne sammenligning bidrager med viden om problemstillinger og tilgange, som styrker den internationale anvendelighed. Specialet munder ud i indblik i de eksisterende processer hos CFM og Whitespace samt forslag til forbedring af interne processer med udgangspunkt i procesbaseret videndeling og understøttet af samarbejdssoftware (groupware).
This master’s thesis from Aalborg University (Master of Science and Technology in Building Informatics) aims to provide companies with a foundation for improving process-based knowledge sharing. It examines how internal workflows in a construction consulting and architectural firm can be made clear and understandable for everyone, and how these workflows can serve as a basis for knowledge sharing, analysis, and improvement. The work identifies company and employee needs for a new IT system that supports current practice. The outcome is a functional model of such a system and a list of possible existing solutions that could raise overall quality. The thesis was carried out in collaboration with the architectural firm C.F. Møller (CFM), and an agreement between CFM and the author enabled mutual knowledge exchange. Internal surveys are included as part of the work of the newly appointed Quality Manager, Lars Christiansen. These surveys provide insight into current quality levels and related work practices and will be used in CFM’s future quality improvements. To add an international perspective, the thesis also compares data from Whitespace, an architectural company based in Thailand. This comparison contributes issues and approaches that strengthen the international applicability of the outcomes. The thesis provides insights into existing processes at CFM and Whitespace and offers suggestions for improving internal processes based on process-focused knowledge sharing supported by collaborative software (groupware).
[This abstract was generated with the help of AI]
Keywords
Whitespace ; Knowledge creation ; Knowledge ; Nonaka ; C.F. Møller ; Yammer ; Contextual Design ; Groupware ; ESN ; Enterprise Social Network ; Tibbr ; LFA ; Logical Framework Analysis ; BPMN ; Usability ; Process ; Process Mapping ; BPR ; Business Process Reengineering ; Chatter ; Complexity in construction ; Ramlink ; SECI ; Johari ; Knowledge visualization ; IDEF0 ; Business processes ; Project processes ; Knowledge Managment ; Visio
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