A master thesis from Aalborg University
Paperwork operations in the Maritime Industry: A Case Study of New Service Development for the Danish Maritime
[Paperwork operations in the Maritime Industry]
Author(s)
Term
4. term
Education
Publication year
2019
Submitted on
2019-01-25
Pages
122 pages
Abstract
This thesis showcases a Service System Design M.Sc. thesis targeting “Paperwork operations in the maritime industry”. The maritime industry is dealing with inefficient procedures relating to the handling of official certificates on ships. The thesis presents the service system design processes from Discovery of the problem over Defining and narrowing insight. To Developing a service idea and finally elaborating in detail on Delivery of a service solution. Along the process official goals set out by Danish Maritime Administration have been our inspiration in addition to the official international guidelines. Extensive use of qualitative interviews and co-design activities with industry experts has been the backbone of the process. The alternative service solution presented in the final phase is eDocs, a digital service solution that would greatly improve the daily handling of existing inefficient procedures. Keywords: Design thinking, Multi level service design, Operational management, and Co-design.
Documents
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