Optimizing Onboarding Processes for the Integration of the NN Planner Tool within New Departments in Novo Nordisk.: Master´s Thesis
Translated title
Optimizing Onboarding Processes for the Integration of the NN Planner Tool within New Departments in Novo Nordisk.
Author
Term
4. term
Publication year
2025
Submitted on
2025-06-01
Pages
63
Abstract
In today's fast-paced corporate landscape, effective onboarding processes are crucial for large organizations like Novo Nordisk to adapt to market demands and inspire innovation. As companies expand, the integration of new employees becomes more complex; thus, a structured onboarding journey is vital for enhancing employee satisfaction, retention, and overall productivity. This thesis investigates and proposes a tailored onboarding solution designed to facilitate the integration of new employees into Novo Nordisk’s digital product, "NN Planner," which supports over five thousand employees worldwide in their daily activities. The project employs a user-centered approach to understand the unique challenges that users and stakeholders face during onboarding. Through an iterative Design Thinking process and the utilization of qualitative research methods, this thesis develops an online platform that offers comprehensive training and resources for users adopting NN Planner, including user journey guides tailored for new employees and their teams. Key findings highlight the importance of user involvement and the complex, non-linear nature of the onboarding landscape, which features varied user needs that complicate standardized processes. To enhance future onboarding solutions, the research suggests conducting additional research with a wider array of users and teams across different demographics and experience levels. Ultimately, this work establishes a scalable onboarding framework and offers valuable insights that advocate for a user-centric approach to addressing onboarding challenges, promising to benefit organizations and digital product teams both within and beyond Novo Nordisk.
Keywords
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