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A master's thesis from Aalborg University
Book cover


Optimization of Incident Reporting System for Danish Healthcare

Translated title

Optimering af indrapporteringssystemet for utilsigtet hændelser i dansk sundhedsvæsen

Authors

;

Term

4. term

Publication year

2015

Submitted on

Pages

132

Abstract

Omkring 10 % af alle hospitalsindlagte patienter oplever en hændelse, der medfører skade (adverse event), og cirka en tredjedel af disse hændelser resulterer i død eller varig funktionsnedsættelse. Derfor er det afgørende at behandle og analysere de rapporterede hændelser systematisk for at forebygge gentagelser. Med afsæt i en litteraturgennemgang og interviews om det danske sundhedsvæsen blev tre hovedproblemområder identificeret: selve indberetningen af hændelser, tilbagemeldinger på indberetningerne og udtræk samt analyse af data. Denne viden dannede grundlag for udviklingen af et proof‑of‑concept IR‑system (incident reporting) og designet af en tilhørende IR‑database. Valideringsresultaterne pegede på mulige forbedringer med IR‑systemet, men der er behov for yderligere test af IR‑databasen. IR‑systemet viste god brugervenlighed og gav mulighed for visualisering og dataudtræk. Der skal dog implementeres og afprøves flere ændringer, før systemet kan tages i brug i det danske sundhedsvæsen.

About 10% of patients admitted to hospital experience an incident that causes harm (an adverse event), and roughly one third of these incidents result in death or long‑term disability. It is therefore crucial to process and analyze reported incidents to prevent them from happening again. Drawing on a literature review and interviews about the Danish healthcare system, the study identified three main problem areas: how incidents are reported, how feedback is given, and how data are extracted and analyzed. These insights informed the development of a proof‑of‑concept incident reporting (IR) system and the design of an accompanying IR database. Validation results indicated possible improvements with the IR system, but further testing of the IR database is required. The IR system performed well in terms of usability and enabled visualization and data extraction. Even so, several changes must be implemented and tested before it can be used in the Danish healthcare system.

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