Opening the Blackbox of Generative AI with Microsoft Copilot: A Techno-Anthropological study on demystification of relations & processes between humans and chatbots
Authors
Nielsen, Tino Danjal ; Feldes, Sarah
Term
4. term
Education
Publication year
2024
Submitted on
2024-06-06
Pages
100
Abstract
This report examines how people and Microsoft Copilot influence each other when using a state-of-the-art generative artificial intelligence (GenAI)—technology that can create text, images, or code. Building on and extending models of Human–World–Technology relations and technological mediation, as well as theories of Human–Computer Interaction and Human–Machine Communication, we analyze relations, intra-actions (mutually shaping dynamics within the system), and power structures (who sets the rules and values) that shape how people interact with, communicate with, and interpret GenAI and the technology behind it. We discuss technical and social “black boxes”—situations where functions, data, or decision processes are opaque to users—arising from structural and technological factors. The report shows how adapting models of technological mediation and using a Techno-Anthropological approach (the study of how humans and technology shape each other in practice) can help demystify these black boxes. It concludes by outlining future directions for User Experience (UX) research grounded in extended Techno-Anthropological inquiry as a path toward more inclusive technological development.
Denne rapport undersøger, hvordan mennesker og Microsoft Copilot påvirker hinanden, når de bruger en moderne, generativ kunstig intelligens (GenAI) – en type teknologi, der kan skabe tekst, billeder eller kode. Rapporten bygger på og videreudvikler eksisterende modeller for relationen mellem menneske, verden og teknologi og for teknologisk mediering, samt teorier om menneske–computer-interaktion og menneske–maskine-kommunikation. Vi analyserer relationer, intra-aktioner (gensidigt formende samspil inden i systemet) og magtstrukturer (hvem sætter rammer og værdier), som præger, hvordan mennesker interagerer med, kommunikerer med og fortolker GenAI og den bagvedliggende teknologi. Vi diskuterer tekniske og sociale “sorte bokse” – situationer hvor funktioner, data eller beslutningsgange er uigennemsigtige for brugerne – der opstår af både strukturelle og teknologiske forhold. Rapporten viser, hvordan tilpasninger af modeller for teknologisk mediering og en techno-antropologisk tilgang (studiet af, hvordan mennesker og teknologi former hinanden i praksis) kan afmystificere disse sorte bokse. Afslutningsvis peges der på fremtidige retninger for forskning i brugeroplevelser (User Experience, UX) baseret på udvidede techno-antropologiske undersøgelser som en vej til mere inkluderende teknologisk udvikling.
[This apstract has been rewritten with the help of AI based on the project's original abstract]
Keywords