Ny i Danmark: Gamificering af integrationsprocessen
Translated title
New to Denmark: Gamifying the Integration Process
Authors
Sany, Md Mahadi Hasan ; Runa, Sadia Afrin ; Lyngskjold, Mathias Lind
Term
4. term
Publication year
2026
Submitted on
2026-06-01
Pages
173
Abstract
This study explores how a gamified application can help newcomers to Denmark understand local rules, customs, and public systems. By gamification we mean using game‑inspired elements to make learning more engaging. We examine what makes the current process difficult and whether a technology solution—grounded in information studies—can ease these issues. Our approach draws on the integration framework (how people settle into a new society), human–computer interaction (HCI, how people use digital systems), self‑determination theory (motivation), and gamification principles. We used a mixed‑methods design: an online survey, semi‑structured interviews, prototype evaluation, and expert interviews. Findings highlight common barriers across backgrounds: housing, banking, healthcare, transport, language barriers, digital public services, and building connections and a sense of belonging. These challenges are interconnected and make the first months confusing, stressful, and hard to manage. Using a design thinking approach, we developed a digital application that offers clear, trustworthy, and time‑sensitive guidance while supporting motivation, confidence, and social connections. The app communicates complex information through voluntary, game‑inspired learning activities and information overviews. By combining different types of information in one place—and keeping features optional and independent—the platform aims to meet diverse needs without excluding people by background or language skills.
I dette studie undersøger vi, hvordan en gamificeret applikation kan hjælpe nyankomne i Danmark med at forstå lokale regler, skikke og systemer. Med gamification mener vi brugen af spil-inspirerede elementer til at gøre læring mere engagerende. Vi ser på, hvad der i dag gør processen svær, og om en teknologisk løsning – forankret i informationsstudier – kan afhjælpe udfordringerne. Vores arbejde bygger på integrationsrammen (hvordan mennesker finder fodfæste i et nyt samfund), menneske-computerinteraktion (HCI, hvordan mennesker bruger digitale systemer), selvbestemmelsesteori (motivation) og principper for gamification. Vi bruger en blanding af metoder: en onlineundersøgelse, semistrukturerede interviews, prototypeevaluering og interviews med eksperter. Resultaterne peger på gennemgående barrierer for nyankomne på tværs af baggrunde: bolig, bankforhold, sundhedspleje, transport, sprogbarrierer, digitale offentlige tjenester samt at skabe relationer og føle socialt tilhørsforhold. Udfordringerne hænger sammen og gør de første måneder forvirrende, stressende og svære at overskue. Med en design thinking-tilgang udvikler vi en digital applikation, der giver klar, troværdig og tidssensitiv vejledning og samtidig støtter motivation, selvtillid og sociale forbindelser. Appen formidler kompleks information gennem frivillige, spil-inspirerede læringsforløb og oversigter. Ved at samle forskellige typer information ét sted – og gøre funktionerne valgfrie og uafhængige – søger platformen at imødekomme mange behov uden at udelukke bestemte baggrunde eller sprogkundskaber.
[This apstract has been rewritten with the help of AI based on the project's original abstract]
Keywords
Newcomers ; design thinking ; gamification ; expats ; immigrants ; Denamrk