Nasz Wawer - Service Design Strategies for Youth Engagement in Wawer through Placemaking for Belonging
Authors
Radosavljevic, Emil ; Zalewska, Julia Katarzyna
Term
4. term
Education
Publication year
2025
Submitted on
2025-10-21
Pages
168
Abstract
Dette speciale undersøger, hvordan servicedesign kan fungere som katalysator for social innovation ved at styrke sociale relationer, borgerdeltagelse og stedsskabende indsatser i Wawer-distriktet i Warszawa. I en kontekst præget af rumlig fragmentering og begrænset ungdomsdeltagelse identificerer casestudiet systemiske barrierer for engagement samt muligheder for at aktivere lokale netværk. Gennem interviews, cultural probes og ekspertkonsultationer genereres indsigter, der afprøves i Falenica, en perifer bydel, via en samskabt pretotype-workshop, hvor unge deltager i legende filmproduktion for at styrke tilhørsforhold. Disse eksperimenter informerer en inklusiv servicemodel, der omkonfigurerer eksisterende distriktressourcer og bygger bro mellem offentlige institutioner, private virksomheder og kulturaktører. Forslaget understøttes af en motivationsmatrix, strategier for økonomisk bæredygtighed og en langsigtet køreplan for systemisk forandring og gradvis skalering af social innovation gennem lokal forankring. Udover de konkrete designresultater reflekterer specialet over, hvordan servicedesign – kombineret med fremtidsperspektiv og lokal samarbejde – kan opbygge handlekraft, tillid og fælles ejerskab, styrke lokal identitet og skabe forudsætninger for varig forandring, og tilbyder en overførbar tilgang til andre bykontekster.
This master’s thesis examines how service design can act as a catalyst for social innovation by strengthening social connection, civic participation, and placemaking in Warsaw’s Wawer district. In a context marked by spatial fragmentation and limited youth participation, the case study identifies systemic barriers to engagement alongside opportunities to activate local networks. Using interviews, cultural probes, and expert consultations, the research generated insights that were tested in Falenica, a peripheral neighborhood, through a co-created pretotype workshop where young people engaged in playful filmmaking to foster belonging. These experiments informed an inclusive service model that reconfigures existing district resources and builds bridges among public institutions, private businesses, and culture-driven organizations. The proposal is supported by a motivational matrix, economic sustainability strategies, and a long-term roadmap for systemic transformation and the gradual scaling of social innovation through local engagement. Beyond the design outcomes, the thesis reflects on how service design, combined with foresight and local collaboration, can nurture agency, trust, and shared ownership, strengthen community identity, and create the conditions for sustainable change, offering a replicable approach for other urban contexts.
[This abstract was generated with the help of AI]
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