More than a station - The intermodal transfer experience at Aalborg Mobility Hub
Authors
Jensen, Laura Vangsgaard ; Heinisch, Finja Martha Lina ; Posingis, Lara Alexandra Claudia
Term
4. term
Education
Publication year
2022
Pages
158
Abstract
Against the backdrop of the 'new mobilities turn'—a research perspective that examines everyday movement across transport modes—and the push to build mobility hubs in North Jutland and across Denmark, this thesis explores how people experience wayfinding and waiting as part of an intermodal transfer at Aalborg Mobility Hub, seeking to understand the hub as 'more than a station'. Using a 'critical points of contact' framework, the study focuses on key moments and places where travelers interact with signs, spaces, and services. It follows two routes to examine wayfinding (how people locate and follow directions) and wayfaring (how they move through the place), as well as individually experienced waiting time. A mixed-methods design combined eye-tracking (recording where participants look) with structured interviews. The findings indicate that passengers tend to have a neutral view of the hub and its facilities, neither strongly positive nor negative. The thesis ends with a small set of improvement suggestions and reflections on how mobility hubs can support more sustainable urban mobility. These insights are relevant to stakeholders such as Aalborg Municipality, Nordjyllands Trafikselskab, Danske Statsbaner, Nordjyske Jernbaner, and Kennedy Arcade, and may inform development of other hubs in and beyond Denmark.
I lyset af den 'new mobilities turn'—en forskningsretning, der ser på hverdagsmobilitet på tværs af transportformer—og planerne om at etablere mobilitetshubs i Nordjylland og resten af Danmark, undersøger dette speciale, hvordan folk oplever vejfinding og ventetid som led i et intermodalt skift ved Aalborg Mobility Hub, og dermed hvordan stedet kan være 'mere end en station'. Med et fokus på 'kritiske kontaktpunkter' ser studiet på de centrale øjeblikke og steder, hvor rejsende møder skiltning, rum og services. Gennem to udvalgte ruter analyseres wayfinding (at finde og følge retning) og wayfaring (selve bevægelsen gennem stedet) samt den individuelt oplevede ventetid. En kombination af metoder forenede øjensporing (registrering af, hvor deltagere kigger) og strukturerede interviews. Resultaterne peger på, at passagerer overordnet har en neutral oplevelse af hubben og dens faciliteter—hverken udpræget positiv eller negativ. Specialet afslutter med få forslag til forbedringer og perspektiver på, hvordan mobilitetshubs kan støtte mere bæredygtig bymobilitet. Indsigterne er relevante for aktører som Aalborg Kommune, Nordjyllands Trafikselskab, Danske Statsbaner, Nordjyske Jernbaner og Kennedy Arcade og kan bruges i udviklingen af andre hubs i og uden for Danmark.
[This apstract has been rewritten with the help of AI based on the project's original abstract]
Keywords