Lookal - A travelers socialization with locals mobile application designed with a user-centered approach
Authors
Bante, Aditya Bargisen ; Chnaris, Charitos Nestoras
Term
4. term
Publication year
2019
Submitted on
2019-06-03
Pages
71
Abstract
Denne afhandling foreslår et koncept og et tidligt design til en smartphone-app, der hjælper turister med at møde lokale og få dybere kulturelle oplevelser. Først gennemgår vi eksisterende forskning om brugen af informations- og kommunikationsteknologier (IKT) og mobilapps. På baggrund af fire litteraturreviews opstiller vi en liste over krav til appen. Dernæst præsenterer vi aktuelle designrammer og begrunder, hvorfor vi valgte et brugercentreret design (en proces, hvor brugernes behov og feedback styrer beslutningerne). Metodisk anvender vi en blandet metode-tilgang efter Brymans QUAN→qual-sekvens: først en kvantitativ spørgeskemaundersøgelse for at bekræfte og udvide kravene, derefter en kvalitativ fokusgruppe/workshop med principper fra participatorisk design, hvor deltagerne udførte opgaver og var med til at samskabe appens forside. Workshoppen gav nye idéer samt enkle lav-fidelitetsprototyper (grove skitser) udarbejdet af deltagerne. I den afsluttende fase omsatte vi de indsamlede krav til vores egne lav-fidelitetsprototyper, hvor input fra workshoppen især prægede appens forside. Vi anvendte principper fra interaktionsdesign (hvordan man bruger og navigerer i appen) og informationsarkitektur (hvordan indholdet organiseres). Processen fulgte interaktionsdesign-cyklussen, men vi gennemførte kun faserne om kravfastlæggelse og prototyping, da projektet omfattede én iteration.
This thesis proposes a concept and early design for a smartphone app that helps tourists connect with local residents to gain richer cultural experiences. We begin by reviewing existing research on the use of information and communication technologies (ICT) and mobile apps. Based on four literature reviews, we compile a list of requirements for the app. We then present contemporary design frameworks and explain why we chose a user-centered design approach (a process guided by users’ needs and feedback). Methodologically, we use a mixed-methods strategy following Bryman’s QUAN→qual sequence: a quantitative survey to validate and extend the requirements, followed by a qualitative focus group/workshop using participatory design principles, where participants completed tasks and co-designed the app’s home page. The workshop generated new ideas and simple low-fidelity prototypes (rough sketches) created by participants. In the final phase, we translated all gathered requirements into our own low-fidelity prototypes, with the workshop outputs strongly shaping the app’s home page. We applied principles from Interaction Design (how people use and navigate the app) and Information Architecture (how content is organized). The process followed the Interaction Design cycle, but we completed only the requirements and prototyping stages, as the project included a single iteration.
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