Investigating how to use Service Design to support knowledge transfer in Product Development Processes
Authors
Hoang, Huan Huu ; Gozalov, Javid
Term
4. term
Education
Publication year
2018
Submitted on
2018-05-31
Abstract
This thesis investigates whether service design can be used to support knowledge transfer in new product development through a case study at B&R Automation in Odense (January–May 2018). B&R faces information loss and miscommunication across product development phases and disciplines—especially between mechanical and software engineers—partly because knowledge is captured on whiteboards and in personal notes. Building on the company’s request for a visual tool and its vision to capture meeting outputs and continuously generate updated software architecture, the study maps existing workflows and phase handovers. Using service design methods including user journeys, workshops, and interviews, it develops a prototype concept accompanied by implementation guidelines to promote more consistent knowledge sharing across phases. This excerpt outlines the problem, approach, and deliverables; specific outcomes or evaluation results are not included here.
Dette speciale undersøger, om servicedesign kan bruges til at understøtte vidensoverførsel i nye produktudviklingsprocesser gennem et casestudie hos B&R Automation i Odense (jan–maj 2018). Hos B&R opleves tab af information og misforståelser mellem ingeniører på tværs af faser og fagligheder—særligt mellem mekanik- og softwareingeniører—bl.a. fordi viden fastholdes på whiteboards og i personlige noter. Med afsæt i virksomhedens ønske om et visuelt værktøj og en vision om at kunne indfange mødernes seneste maskinprocesser og løbende generere opdateret softwarearkitektur, kortlægger specialet de eksisterende forløb og overleveringer. Ved hjælp af servicedesignmetoder som brugerrejser, workshops og interviews udvikles et prototypekoncept ledsaget af implementeringsanvisninger, der skal støtte mere konsistent vidensdeling på tværs af udviklingsfaser. Denne uddragede del af teksten beskriver problemfelt, metode og leverancer; konkrete effekter eller evaluering af prototypen fremgår ikke her.
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