Investigating how ICT can facilitate school-home communication and collaboration, focusing on parents experience with Aula
Authors
Gaden, Katrine ; Koopa, Baiba
Term
4. term
Publication year
2021
Submitted on
2021-08-02
Pages
184
Abstract
Dette speciale undersøger, hvordan informations- og kommunikationsteknologi (IKT) kan understøtte skole-hjem-kommunikation og -samarbejde med fokus på forældres erfaringer med Aula, den nationale kommunikationsplatform indført i folkeskolen fra 2019. Med udgangspunkt i kritik af bl.a. informationsmængde, navigation og stabilitet formuleres problemstillingen: Hvordan kan Aula forbedres, så den bedre faciliterer skole-hjem-kommunikation og -samarbejde med forældre som brugere? Vi kombinerer litteraturgennemgang med kvalitativ dataindsamling blandt forældre (contextual inquiry og semistrukturerede interviews) for at afdække behov, forventninger og udfordringer. Med en design thinking-tilgang oversættes indsigterne til systemkrav, idéer og prototyper (wireframes, mockups og en samlet prototype), som udforskes gennem scenarier og brugervenlighedstests. Arbejdet har til formål at udvikle brugercentrerede designforslag, der afspejler forældres behov og kan forbedre klarhed, effektivitet og den samlede oplevelse af skole-hjem-kommunikation via IKT.
This thesis investigates how information and communication technology (ICT) can facilitate school-home communication and collaboration by centering parents’ experiences with Aula, the national platform introduced in Danish public schools from 2019. Motivated by criticism of information overload, navigation difficulties and app instability, we ask: How can Aula be improved to better support school-home communication and collaboration with parents as users? We combine a literature review with qualitative research with parents (contextual inquiry and semi-structured interviews) to elicit needs, expectations and pain points. Using a design thinking process, we translate insights into system requirements, generate concepts, and build wireframes, mock-ups and a prototype, which are explored through scenarios and usability testing. The work aims to produce user-centered design proposals that reflect parents’ needs and improve the clarity, efficiency and overall experience of school-home communication through ICT.
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