Implementing Ethics and Diversity in the Design Process of Services in the Digital Realm.
Author
Blankwater, Emma Juliette
Term
4. term
Education
Publication year
2021
Submitted on
2021-05-27
Pages
152
Abstract
This thesis explores how to implement ethics and diversity in service design processes for digital services by developing a practical intervention for designers. Motivated by the growing reliance on IT artifacts in digital services and the resulting changes in user interactions, the study identifies a need to educate designers in ethical conduct and support their moral understanding of diversity (including, but not limited to, sexual orientation, national origin, religion, socioeconomic status, and race). Through a systematic literature review, interviews with designers and practitioners, and iterative ideation, prototyping, and evaluation, the concept CANVAS was developed—a scenario-based card exercise that helps designers integrate ethical and diversity considerations into the design process. CANVAS can be used throughout a project as a complement to workshops, facilitation sessions, or critical discussions, with the aim of including diverse user perspectives and supporting reflection on ethics in design practice for services in the digital realm.
Dette speciale undersøger, hvordan etik og mangfoldighed kan implementeres i servicedesignprocesser for digitale tjenester ved at udvikle en praktisk intervention til designere. Med baggrund i øget afhængighed af IT-artefakter i digitale services og deraf ændrede brugerinteraktioner, identificerer studiet et behov for at uddanne designere i etisk adfærd og støtte deres moralske forståelse af mangfoldighed (inklusive, men ikke begrænset til, seksuel orientering, national oprindelse, religion, socioøkonomisk status og hudfarve). Gennem en systematisk litteraturgennemgang, interviews med designere og praktikere samt iterativ ideation, prototyping og evaluering udvikles konceptet CANVAS – en scenarie-baseret kortøvelse, der hjælper designere med at integrere etiske og mangfoldighedsrelaterede overvejelser i designprocessen. CANVAS kan bruges gennem hele projektforløbet som supplement til workshops, faciliteringssessioner eller kritiske drøftelser, og har til formål at inkludere mangfoldige brugerperspektiver og støtte refleksion over etikken i designpraksis for tjenester i den digitale sfære.
[This apstract has been generated with the help of AI directly from the project full text]
Keywords