A master thesis from Aalborg University
Facilitating strategic conversations through service design: Communicating a startup studio vision
[Facilitating strategic conversations through service design]
Term
4. term
Education
Publication year
2021
Submitted on
2021-05-27
Pages
174 pages
Abstract
This thesis explores how service design can facilitate strategic conversations. The research was conducted through an empirical case together with the leader of a Danish communication design agency, Stupid Studio. The project case consisted of supporting the client in creating a vision for a startup studio, in order to communicate it to potential stakeholders and launch it sustainably. During the project, the team probed service design capabilities and facilitated the client in engaging strategic conversations. It did so by providing expert insights, developing boundary objects to evolve and communicate his concept, mapping a possible service value system, and finally by orchestrating the process and facilitating activities. An open, trustworthy and collaborative client-designer relationship was key to enable the leader. During this process, service designers were confronted with a more agile approach based on the client’s business needs. As a consequence, this project represented a lab where to assess and reflect upon service design strengths and limitations, when applied in a business strategy context.
Keywords
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