Exploring the tourists' perceptions of accessible tourism, Sibenik (Croatia) Case Study
Author
Petkovic, Sinisa
Term
4. term
Education
Publication year
2020
Submitted on
2020-06-02
Abstract
Denne afhandling undersøger turisters oplevelser af tilgængelig turisme gennem et casestudie af Sibenik, Kroatien, med fokus på kørestolsbrugere. På baggrund af et voksende rejsemarked må destinationer tilpasse sig for at imødekomme alle gæsters behov. Med udgangspunkt i litteratur om tilgængelighed, universelt design og tilgængelig turisme anvendes en mixed-method-tilgang, der kombinerer interviews og spørgeskemaer med kørestolsbrugere, forskerens direkte observation, fotografisk dokumentation og online sekundære data. Tilgængeligheden vurderes inden for fire temaer – hoteller, restauranter, turistattraktioner og offentlig infrastruktur – og underopdeles i fysiske, informationsmæssige og menneskelige barrierer. Resultaterne peger på, at Sibenik generelt ikke er forberedt på at modtage kørestolsbrugere: talrige barrierer begrænser selvstændig brug af destinationen, om end enkelte positive forhold og lokal bevidsthed kan spores. Casestudiet giver et samlet overblik over konkrete hindringer og behov for forbedringer i information, infrastruktur og service med henblik på at fremme lighed og fuldt udbytte af destinationen for alle.
This thesis explores tourists’ perceptions of accessible tourism through a case study of Sibenik, Croatia, focusing on wheelchair users. Against the backdrop of a growing travel market, destinations must adapt to meet diverse needs. Drawing on literature about accessibility, universal design, and accessible tourism, the study uses a mixed-methods approach combining interviews and questionnaires with wheelchair users, the researcher’s direct observation, photographic records, and online secondary data. Accessibility is assessed across four themes—hotels, restaurants, tourist attractions, and public infrastructure—and further examined through physical, informational, and human barriers. Findings indicate that Sibenik is generally not prepared to accommodate wheelchair users: numerous barriers limit independent use of the destination, although some positive aspects and local awareness are evident. The case provides an integrated picture of obstacles and areas for improvement in information, infrastructure, and service, aiming to support more equitable, enjoyable tourism experiences for all.
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