A master thesis from Aalborg University
Exploring CRM systems and the Non-functional development aspects through ANT
Author(s)
Term
4. term
Publication year
2015
Submitted on
2015-10-14
Pages
58 pages
Abstract
Specialet omhandler følgende dele Indsigt i Kunderelation systemer bedre kendt som CRM (Customer relationship management) løsninger. Udgangspunktet er at udvikling af CRM systemer ofte fejler og koster meget på bundlinjen for organisationer verden over. Indsigt i Non-funktionelle krav, bedre kendt som NFR (Non-functional requirement). Litteratur gennemgang har vist at der bliver ikke nævnt noget om NFR i forbindelse med CRM udvikling. Det kan vise sig at være en fejl, da fokus på NFR har medbragt gode resultater indenfor andre felter af ICT. Specialet har til formål at fungere som bindeled mellem de to felter og derved opnå fordelene fra NFR metoder i CRM udvikling. Endeligt præsenteres der også en hypotese omkring Skjulte NFR altså HNFR (Hidden non-functional requirements). Aspekter af analysen bliver behandlet med Aktør-Netværks teori metoder.
Keywords
NFR ; CRM ; Actor-Network Theory ; HNFR
Documents
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