A master thesis from Aalborg University
Envisioning the Future of AI Chatbots in a General Practice: A Techno-Anthropological Perspective: A Case Study
[Envisioning the Future of AI Chatbots in a General Practice: A Techno-Anthropological Perspective]
Term
4. term
Education
Publication year
2023
Submitted on
2023-06-02
Pages
7914 pages
Abstract
This thesis investigates how a general practice in Northern Jutland envisions the future in regards to the emergence of AI chatbots such as ChatGPT. This study was prompted by the recent adoption of AI chatbots in healthcare, driven by the COVID-19 pandemic, and the subsequent release of ChatGPT. This emergence calls for new knowledge and ethical considerations. By exploring the social and cultural aspects that influence the construction and interpretation of such technological tools, the study aims to understand their alignment with the needs, values, and preferences of the involved social group(s). The exploratory case study employed in this research utilises both the theoretical approach of Social Construction of Technology (SCOT) and the methodology of ethnographic co-envisioning. This combined approach allows for an examination of how the social groups at the general practice interpret and envision their future with AI chatbots, and what implications the technology might present. The findings of the study seek to inform the sustainable and responsible implementation of AI chatbots in healthcare settings, enabling related actors to make informed decisions about their possible integration. The thesis offers a techno-anthropological perspective on the ongoing development of AI chatbots in healthcare, emphasising the importance of context-specific knowledge and social influence on development of the technology.
Keywords
Documents
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