Emptio - A mobile phone application for selfservice shopping in Harald Nyborg

van der Burg, Carl Rasmus ; Kirke, Tórhallur ; Rokic, Alen

3. term

Software, Master

2011

2011-01-06

44

Indkøb er en del af hverdagen, og med udbredte smartphones undersøger dette speciale, om Near Field Communication (NFC)—en kortdistance trådløs teknologi—og mobilteknologi kan gøre selvbetjent indkøb nemmere. Vi gennemførte et feltstudie i detailbutikken Harald Nyborg med kundeinterviews og observationer i butikken. Derudover afholdt vi en fokusgruppe med medarbejdere for at forstå deres erfaringer med selvbetjening. På baggrund af disse indsigter udviklede vi et design for en proof‑of‑concept mobilapp, som adresserer problemer i den nuværende form for selvbetjent indkøb. Designet omfatter et scenarie, der illustrerer et typisk indkøbsforløb; use cases (hvad brugere skal kunne); krav (hvad systemet skal understøtte); og et klassediagram (hvordan de vigtigste dele er struktureret). Selvom appen ikke blev implementeret, diskuterer vi muligheder for at bygge den på nutidige mobile platforme. I konklusionen reflekterer vi over designet.

Shopping is part of daily life. With smartphones now widespread, this thesis examines whether Near Field Communication (NFC)—a short‑range wireless technology—and mobile technology can make self-service shopping easier. We carried out a field study in the retail store Harald Nyborg, combining customer interviews with in‑store observations. We also ran a focus group with employees to understand their experiences with self-service. Based on these insights, we produced a design for a proof‑of‑concept mobile app intended to address problems in current self-service shopping. The design includes a scenario that illustrates a typical shopping journey; use cases (what users need to do); requirements (what the system must support); and a class diagram (how the main parts are structured). Although we did not implement the app, we discuss options for building it on contemporary mobile platforms. The conclusion reflects on the design.

[This abstract was generated with the help of AI]

Emptio ; NFC ; Shopping ; Mobile ; Application

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