Employee Self-Facilitation at Aalborg Renovation
Authors
Christensen, Mike ; Karrenbauer, Julia
Term
4. term
Publication year
2018
Submitted on
2018-05-31
Abstract
This thesis examines how the digitalization of organizational processes can be facilitated through employees, using Aalborg Renovation’s transformation following a municipal green strategy as its case. It identifies a gap in the literature, where change is often framed primarily in technological or managerial terms, and instead advances a socio-technical, employee-centered perspective. The research question addresses how digitalization can be anchored via employees and builds on prior collaboration that highlighted the importance of an in-house change ambassador to introduce new technology. The theoretical framework integrates work on change management, organizational capital, ERP implementation, and knowledge sharing, and introduces an Employee Self-Facilitation model with a theoretical grounding and evaluation. Methodologically, the study adopts a qualitative single-case design with in-depth and semi-structured interviews, alongside considerations of transparency, validity, and generalizability. The analysis is organized around three themes: supporting work group autonomy (task freedom, routines, knowledge sharing), enabling organizational processes (process modification, resource planning, transparency, socio-technical tools and training), and contributing to organizational capital (combining resources, meeting goals, creating value). Final empirical findings are presented later in the thesis and are not included in the provided excerpt; overall, the work aims to demonstrate how employee-centered facilitation can realize the value of digitalization in practice.
Dette projekt undersøger, hvordan digitalisering af organisatoriske processer kan faciliteres gennem medarbejdere med udgangspunkt i Aalborg Renovations omstillingsproces efter kommunens grønne strategi. Afhandlingen peger på et forskningsmæssigt hul, hvor forandringer ofte behandles teknologisk eller ledelsesorienteret, og foreslår i stedet et socio-teknisk, medarbejdercentreret perspektiv. Problemformuleringen adresserer, hvordan digitalisering kan forankres via medarbejderne, og bygger på tidligere samarbejde, der indikerede betydningen af en forandringsambassadør til at introducere ny teknologi. Teoretisk sammensætter studiet litteratur om forandringsledelse, organisatorisk kapital, ERP-implementering og videndeling, og udvikler en model for medarbejder-selvfacilitering med tilhørende teoretisk begrundelse og evaluering. Metodisk anvendes et kvalitativt single case-studie med dybdegående og semistrukturerede interviews samt overvejelser om transparens, validitet og generaliserbarhed. Analysen fokuserer på tre områder: at understøtte arbejdsgruppers autonomi (frihed i opgaveløsning, rutiner, videndeling), at muliggøre organisatoriske processer (procesændringer, ressourceplanlægning, gennemsigtighed, socio-tekniske værktøjer og træning) og at bidrage til organisatorisk kapital (kombination af ressourcer, målopfyldelse og værdiskabelse). De endelige resultater præsenteres i senere kapitler og fremgår ikke af det udleverede uddrag; afhandlingen sigter mod at vise, hvordan medarbejdercentreret facilitering kan realisere digitaliseringens værdi i praksis.
[This apstract has been generated with the help of AI directly from the project full text]