ConTolk project: Human interpretation service platform
Translated title
ConTolk project
Authors
Saxtoft, Jacob Møllenberg ; Tarsheh, Khaled Abdul Razzak
Term
4. semester
Education
Publication year
2018
Submitted on
2018-06-01
Pages
123
Abstract
This thesis presents ConTolk, a crowdsourced human interpretation service delivered via a smartphone app that connects users with interpreters through phone and video calls. The aim is to understand user pain points and develop a solution that matches customers with qualified interpreters in real time, emphasizing quality, flexibility, and transparency by showing interpreter availability, performance history, and education level. Methodologically, the project applies design thinking as the core framework, supported by disruption theory and analyses of digital intermediaries. The work includes extensive secondary market research (global market, segmentation, technologies, and competitors) and primary research with customers, users, interpreters, and patients, along with learning loops. Early validation is described through an MVP, prototypes built with the first customer, a meeting with a municipal officer, and initial product development. The thesis outlines the business model, marketing and recruitment strategies, operational and sales plans, milestones, and budget, documenting the path from idea to potential commercialization in collaboration with the Aalborg University Incubator and an asylum center in Brovst. As the excerpt does not report final outcomes, the emphasis is on concept validation and planned next steps rather than demonstrated effects.
Dette speciale præsenterer ConTolk, en crowdsourcing-baseret tolkningstjeneste som en smartphone-app, der forbinder brugere med menneskelige tolke via telefon- og videoopkald. Projektets formål er at forstå brugernes smertepunkter og udvikle en løsning, der matcher kunder med kvalificerede tolke i realtid med fokus på kvalitet, fleksibilitet og transparens, bl.a. ved at vise tolkes tilgængelighed, historik og uddannelsesniveau. Metodisk anvendes design thinking som gennemgående ramme, suppleret af disruption theory og analyser af digitale intermediærer. Arbejdet omfatter omfattende sekundær markedsanalyse (globalt marked, segmentering, teknologier og konkurrenter) og primær research med kunder, brugere, tolke og patienter, samt læringsloops. Derudover beskrives tidlig validering gennem et MVP, prototyper i samarbejde med den første kunde, møde med en kommunal medarbejder og indledende produktudvikling. Specialet skitserer forretningsmodel, markeds- og rekrutteringsstrategi, drifts- og salgsplan, milepæle og budget, og dokumenterer processen fra idé til potentiel kommercialisering i samarbejde med Aalborg University Incubator og et asylcenter i Brovst. Da uddraget ikke indeholder endelige effekter eller resultater, fokuserer fremstillingen på konceptvalidering og planlagte næste skridt.
[This apstract has been generated with the help of AI directly from the project full text]