Community cultivation in the context of a creative hub. A case study.
Author
Baxova, Pavla
Term
4. term
Education
Publication year
2021
Submitted on
2021-08-09
Abstract
This thesis examines how a service design approach can support cultivating a community within a creative hub through a case study of BetaFactory, a recently established makerspace in Copenhagen. Although a member community already existed, the organization lacked a systemic way to ensure it remained healthy and resilient. Guided by the Double Diamond process, the study combined an initial interview and autoethnography with semi-structured member interviews, a co-creative ideation workshop, additional expert interviews, and synthesis tools such as affinity mapping, member profiles, journey mapping, and concept mapping. The research indicates that a resilient community depends on balancing the people involved, how the system operates, and the experience the makerspace provides. The main outcome is a practical framework for BetaFactory’s management that outlines key elements to consider when growing the community, offers strategic advice and an evaluation tool to judge relevance and feasibility, and invites implementation of specific solutions.
Dette speciale undersøger, hvordan en servicedesign-tilgang kan understøtte dyrkelsen af et fællesskab i et kreativt hub gennem et casestudie af BetaFactory, et nyetableret makerspace i København. På trods af en eksisterende medlemsbase manglede stedet en systemisk tilgang til at sikre et sundt og robust fællesskab. Med udgangspunkt i service designets Double Diamond-proces blev konteksten udforsket via indledende interview og autoetnografi, efterfulgt af semistrukturerede interviews med medlemmer, en samskabende ideationsworkshop, supplerende ekspertinterviews og synteseværktøjer som affinitetskortlægning, medlemsprofiler, brugerrejser og konceptkort. Undersøgelsen peger på, at nøglen til et modstandsdygtigt fællesskab er en balance mellem de mennesker, der er involveret, den måde systemet fungerer på, og den oplevelse, makerspacet tilbyder. Som hovedresultat præsenteres et rammeværk målrettet BetaFactorys ledelse, som giver overblik over centrale indsatsområder, strategisk vejledning og et evalueringsredskab til at vurdere relevans og gennemførlighed samt inviterer til at afprøve konkrete løsninger.
[This apstract has been generated with the help of AI directly from the project full text]
Other projects by the authors
Baxova, Pavla:
- Today's Recipe (2018)