Certifying Knowledgeability in a Landscape of Practice
Author
Jónsson, Elias Pinnerup
Term
4. term
Education
Publication year
2024
Submitted on
2024-06-06
Pages
131
Abstract
Dette projekt udspringer af et samarbejde med Tasklet Factory, en uafhængig softwareleverandør, der sælger en mobil lagerstyringsløsning. I eLearning-afdelingen var jeg med til at udvikle et certificeringsforløb, der skal sikre, at de partnere, som implementerer softwaren, har den nødvendige viden. Data er indsamlet gennem interviews og deltagerobservation i eLearning-afdelingen. Analysen bygger på to begreber: praksislandskaber—at partnere arbejder på tværs af flere faglige fællesskaber med forskellige måder at gøre tingene på—og sprogspil—at hvert fællesskab bruger egne begreber og regler for kommunikation. Disse perspektiver bruges til at afklare, hvad partnere skal kunne for at implementere softwaren. Jeg undersøger, hvilken viden partnerne behøver, og om certificering kan garantere den. Studiet viser, at partnerne skal beherske flere forskellige praksisser. Den nuværende certificering sikrer viden inden for én af disse, men der er behov for yderligere certificeringer for at dække de øvrige. Jeg diskuterer også, hvordan antropologiske metoder, der trækker på partnernes forestillingsevne, kan understøtte udviklingen af nye certificeringer. I perspektiveringen peger jeg på, at certificering også bør omfatte dem, der sælger produktet.
This project stems from a collaboration with Tasklet Factory, an independent software vendor that provides a mobile warehouse management solution. Working in the eLearning department, I helped design a certification process to verify the knowledge of partners who implement the software. Data were collected through interviews and participant observation within the eLearning team. The analysis uses two ideas: landscapes of practice—the sense that partners operate across several professional communities with different ways of working—and language games—the idea that each community uses its own terms and rules for communication. These perspectives help clarify what partners need to know to implement the software. I examine which kinds of knowledge are required and whether certification can guarantee them. The study indicates that partners must be competent in several distinct practices. The current certification successfully guarantees knowledge in one of these areas, but additional certifications are needed to cover the others. I also discuss how anthropological methods that draw on partners’ imagination can support the development of further certifications. In the perspective section, I argue that certification should also include those who sell the product.
[This summary has been rewritten with the help of AI based on the project's original abstract]
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