A master thesis from Aalborg University
Certifying Knowledgeability in a Landscape of Practice
Author(s)
Term
4. term
Education
Publication year
2024
Submitted on
2024-06-06
Pages
131 pages
Abstract
This project is based on my collaboration with Tasklet Factory, an independent software vendor, selling a mobile warehouse management solution. Through my position in the eLearning department, I have participated in creating a certification process to guarantee the knowledge of partners, that implement the software. The data was collected through interviews and participant observation in the eLearning department. The theories for this project are landscapes of practice and language games, as the partners practice involves engaging with several practices and their inherent languages. In the analysis, I investigate what knowledge the partners need to perform their role and if this can be guaranteed through certifications. I discuss how leveraging the partners imagination can aid the creation of further certifications, through anthropological methods. I conclude that the partners need to be knowledgeable about several different practices to perform their role and that the current certification succeeds in guaranteeing knowledge regarding one of those practices. And that further certifications are required to guarantee knowledge of the remaining practices. Lastly, in the perspectivation I discuss how certifications should include those who sell the product.
Keywords
Documents
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