Assessment and Implementation of Welfare Technology in Denmark - a Techno-Anthropological Study
Author
Lagumdzija, Enes
Term
4. term
Education
Publication year
2015
Submitted on
2015-12-18
Pages
67
Abstract
Danmark står over for flere ældre og færre hænder i plejearbejdet. En del af løsningen er velfærdsteknologi, som kan hjælpe ældre i hverdagen og aflaste personalet. Københavns Kommune arbejder efter tre mål, når ny teknologi skal indføres: øge ældres livskvalitet, forbedre arbejdsmiljøet og bruge ressourcerne bedre. En 2025-plan skal sikre investeringer i området, og Københavns Kommune, Sund vækst, Teknologisk Institut og rehabiliteringscentre samarbejder om at teste, udvikle, investere i og implementere velfærdsteknologier. Til at vurdere teknologierne bruger man Velfærdsteknologisk Vurdering (VTV), en model udviklet i 2008 af Teknologisk Institut. VTV ser på fire temaer: økonomi, organisation, borger og teknologi. Rapporten er en tekno-antropologisk analyse af, hvordan medarbejdere og konsulenter i Sund vækst vurderer og implementerer velfærdsteknologier i praksis. Undersøgelsen bygger på observationer, interviews, deltagelse i et VTV-kursus og litteraturstudier. Jeg har brugt situational maps (Clarke, 2003) til at skabe overblik over feltet og Actor-Network Theory (Latour, 1986; Cressman, 2004; Lauritsen & Olesen, 2012) til at undersøge, hvordan forskellige aktører—mennesker, organisationer og teknologier—påvirker hinanden. Som led i arbejdet gennemførte jeg også et mindre VTV-studie, som munder ud i anbefalinger til brug af teknologien og til eventuelle fremtidige indkøb for de relevante parter. Analysen viser, at VTV er et nyttigt redskab til at systematisere vurderinger af velfærdsteknologi, men at der er mangler: Vurderingerne er ikke altid repræsentative for den danske befolkning, og der er behov for klare retningslinjer for blandt andet antal deltagere og graden af tilfældig udvælgelse i testforløb. Samtidig kan VTV fungere som et stærkt argumentationsværktøj for eller imod en given teknologi. På den baggrund giver jeg anbefalinger om brug, design og fremtidige indkøb (Alter G). Rapporten giver et overblik over, hvordan velfærdsteknologier implementeres i Danmark.
Denmark is facing more older citizens and fewer staff to provide care. One way to meet this challenge is welfare technology—tools and solutions that support older people in daily life and help staff. When introducing such technology, the City of Copenhagen focuses on three goals: improving older people’s quality of life, improving working conditions for staff, and using available resources more efficiently. A 2025 plan aims to secure investments, and the City of Copenhagen, Sund vækst, the Danish Technological Institute, and rehabilitation centers collaborate to test, develop, invest in, and implement welfare technologies. To evaluate these technologies, they use the Welfare Technology Assessment model (VTV), developed in 2008 by the Danish Technological Institute. VTV examines four themes: economy, organization, citizen, and technology. This report is a techno-anthropological analysis of how employees and consultants in Sund vækst assess and implement welfare technologies in practice. The study is based on observations, interviews, participation in a VTV course, and literature review. I used situational maps (Clarke, 2003) to map the field and Actor-Network Theory (Latour, 1986; Cressman, 2004; Lauritsen & Olesen, 2012) to explore how different actors—people, organizations, and technologies—shape and influence each other. As part of the work, I also conducted a small VTV study that led to recommendations for how the technology should be used and for potential future procurement by the relevant stakeholders. The analysis finds that VTV is a helpful tool for systematizing assessments of welfare technology, but there are gaps: evaluations are not always representative of the Danish population, and clearer guidelines are needed for issues such as sample size and the randomness of participant selection in tests. At the same time, VTV can be used as a strong tool to argue for or against a given technology. Based on my work with the VTV model, I offer recommendations on use, design, and future purchases (Alter G). The report provides an overview of how welfare technologies are implemented in Denmark.
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