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A master's thesis from Aalborg University
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"The work is pure - but the game is dirty": A Case Study on the Humanitarian Organisations in Zaatari Refugee Camp

Translated title

"The work is pure - but the game is dirty": Et Case Studie om de Humanitære Organisationer i Zaatari Flygtninge Lejr

Author

Term

4. term

Publication year

2015

Submitted on

Pages

120

Abstract

Denne afhandling undersøger, hvordan mentale sundhedsorganisationer i Zaatari-flygtningelejren i Jordan – verdens næststørste – påvirkes af det miljø, de opererer i. Analysen bygger på tre casestudier, der hver belyser vilkår og rammer på forskellige niveauer ved hjælp af organisatorisk teori. I den første case udforskes fænomenet wasta, et udbredt mellemøstligt system af personlige forbindelser og gensidige tjenester, som kan påvirke, hvem der får adgang til ressourcer og beslutningstagere. Casen analyseres med teorier om afhængighed samt magt og politik, som hjælper med at forklare wasta’s sociale, kulturelle og professionelle magtstrukturer. Den anden case tager udgangspunkt i et mentalt sundhedsmøde i lejren, som forfatteren deltog i. Her bruges konkurrenceteori til at belyse den komplekse konkurrence mellem organisationerne, med fokus på både organisations-tæthed og ressourceopdeling mellem specialiserede og generalistiske aktører. Den tredje case omhandler en donorregerings review af en international NGO (INGO). Med teorien om organisationer og omgivelser forklares donorsystemet og de begrænsninger, som ansvarlighedskrav kan skabe. Krav om rapporter, logframes (logiske rammer) m.m. lægger tunge byrder på mindre, lokale partnerorganisationer, der ikke har ressourcer til at ansætte tilskudsadministratorer. I diskussionen samles de tre cases til én kritisk, generaliseret case, der viser, hvordan humanitære organisationer påvirkes og begrænses af deres omgivelser. Tilsammen udgør disse forhold en del af organisationernes arbejdsmiljø og påvirker deres overlevelseschancer. Afhandlingen argumenterer for, at man for at forstå tiltag, strategier og adfærd hos mentale sundhedsorganisationer i Zaatari må forstå feltets miljø, kontekst og vilkår.

This thesis examines how mental health organizations in Jordan’s Zaatari refugee camp—the world’s second largest—are shaped by the environment in which they operate. The analysis draws on three case studies at different levels, each interpreted through organizational theory. The first case explores wasta, a Middle Eastern system of personal connections and reciprocal favors that can influence access to resources and decision-makers. Using Dependency and Power & Politics theories, the case explains how wasta structures power socially, culturally, and professionally. The second case is based on a mental health meeting in Zaatari that the author attended. Competition theory is used to explain the complex competition among organizations, focusing on organizational density and resource partitioning between specialized and generalist providers. The third case analyzes a donor government’s review of an international NGO (INGO). With organizations-and-environments theory, it explains the funding scheme and the constraints created by accountability requirements. Demands for reports and logical frameworks (logframes) place heavy burdens on smaller local partner organizations that lack grant managers. In the discussion, the three cases are synthesized into a single critical, generalized case that illustrates how humanitarian organizations are affected and constrained by their operating environment. Together, these factors form part of the organizational environment and influence organizations’ chances of survival. The thesis argues that to understand the measures, strategies, and behavior of mental health organizations in Zaatari, one must understand the field’s environment, context, and conditions.

[This abstract was generated with the help of AI]