The Impact of Chronemics on Trust and Sustainable Outcomes in a Collaborative Human-Robot Shopping Experience
Author
Term
4. term
Education
Publication year
2024
Submitted on
2024-05-29
Abstract
Dette arbejde demonstrerer brugen af chronemics i form af samtale fillers i et menneske-robot samarbejdsscenarie for indkøb, med henblik på at forbedre tillid og bæredygtige resultater. To lyde blev brugt: en samtale filler "Hmm" og et musikalsk uddrag, der minder om "elevatormusik". Begge lyde var statisk filler, tilpasset en monokronisk tidsmodel. Desuden udnytter designet ikke-verbale koder, interaktionszoner og auditive aspekter såsom rum og fiktion. Resultaterne viste en stigning på mellem 20-23% i tillidsscorer og en 100% stigning i bæredygtige resultater sammenlignet med basislinjen. I fremtidigt arbejde bør robotten operere gennem kode i stedet for Wizard of Oz, og der bør lægges mere tanke i bæredygtighedsforklaringen for hvert indkøbsobjekt.
This work demonstrates the use of chronemics in the form of conversational fillers in a human-robot collaborative shopping scenario, in order to improve trust and sustainable outcomes. Two sounds were used: a conversational filler "Hmm" and a musical snippet akin to "elevator music". Both sounds were static fillers, adapted for a monochronic time model. Furthermore, the design leverages non-verbal codes, interaction zones and auditory aspects such as space and fiction. The results showed between 20-23% increase in Trust scores, and a 100% increase in sustainable outcomes in comparison to the baseline. In the future work the operation of the robot should be through the code instead of Wizard of Oz, and more thought should be put into sustainability explanation for each shopping item.
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