Interactive, digital exhibitions have become prevalent at Danish museums who brand themselves as to offering you and your family intimate and memorable expe-riences. However, through observations I have found that many of the digital initiatives do not deliver as promised. These installations are plagued not only by lose connections, start-up issues, stability issues and wear but also by flaws in usability and pure design, resulting in unnecessary breakdowns for the visitors and harming their user experiences.

In this thesis I investigate which design-, usability- and interaction design principles are conformed and violated respectively and I account for how such violations can affect the users psychologically. Conclusively, I provide my suggestions to how to utilize interaction design principles in a museum context.