• Danni Liljekrans
4. term, Master of Learning Processes (Continuing education) (Continuing Education Programme (Master))
Feedback culture is increasingly a buzzword in organizations as a means to improve organizational efficiency, employee well-being and overall to strengthen the organizations ability to compete in fast-evolving markets. Feedback culture is however a complex social phenomenon that makes it difficult to approach the task of strengthening an organization’s feedback culture. This thesis aims to develop a generic program theory for strengthening an organization’s feedback culture; the mechanisms, context and outcomes, as a first step in providing a thorough overview and guide that can assist in the pursuit of answering the question: “When one wants to strengthen an organization’s feedback culture; where does he or she begin?” The thesis is structured around program theory and has a two-part approach; a theoretical and an empirical. The theorical part is a synthesis of existing literature on feedback culture in organizations, primarily based on the work of London & Smither (2002) and Baker, Perreault, Reid & Blanchard (2013). In the empirical, qualitative approach I interview a group of six ambulance instructors who themselves have undertaken a project in their organization to improve their feedback culture to understand their mental models. The focus group interview is used as a basis for discussing the initial generic program theory. Four main mechanisms are identified: A desire to grow, role modelling, social proof and reminders, and six context categories are identified that moderate the mechanisms. The empirical study supports especially role modelling and reminders as important mechanisms and provide a novel example of a physical notepad that serves as both a structure that guides and an organizational artefact that reminds employees of feedback in a busy day. The thesis adds to the existing literature with the first version of a generic program theory for strengthening feedback culture in organizations but requires further validation and testing. The thesis does not provide an answer to the initial question of “where to start”, but the generic program theory can hopefully provide a useful overview as a starting point.
SpecialisationLeadership and Organizational Psychology (LOOP)
Publication date2021
Number of pages74
External collaboratorFalck Danmark A/S
Teamchef uddannelse, Kvalitets- og Udviklingsafdelingen Maja Broløs maja.brolos@falck.dk
Information group
ID: 398422134