Introduction
This study explored ill and unemployed citizens’ experiences of action in relation to the employment sector and health sector, and how this can contribute knowledge in order to develop opportunity for these citizens within welfare institutions.
Based on the citizens’ experiences, the purpose of this study is to develop a theoretic model explaining the way ill and unemployed citizens take action in relation to their process. Based on the model, the study aimed to provide directions for social work in order to promote the extent of action of ill and unemployed citizens.

Materials and methods
The study was conducted using the qualitative method Grounded Theory and semistructured interviews dealing with 11 participant’s experiences of action in relation to the employment sector and health sector. Participants were recruited through job centres and private actors from the employment sector within four municipalities of Zealand. Three eligible participants cancelled. The participants widely represented gender, marital status, social background and living conditions in relation to the employment sector and health sector.

Results
The actions of ill and unemployed citizens are divided into three types of actors of action:
The compassionate actor takes action on a continuum of trust to impotence with the intention to adapt to its process by giving consent to or accepting the process.
The initiating actor takes action on a continuum of agreement to self-responsibility with the intention of shaping its process by joining or affecting the process.
The fending actor takes action on a continuum of distrust to disagreement with the intention of controlling its process by changing or opposing the process.
The analysis shows that from the perspective of the citizens, promotion of the actions of The initiating actor in the welfare institutions is beneficial for gaining the citizens’ ownership and influence in relation to their process.

The model of action explains the relationship between the actors of action and four spheres of experiences that affect the actions of ill and unemployed citizens in process. The relation has led to four main findings in the study, which has given rise to the order of directions relating to promoting the extent of action of ill and unemployed citizens which are as follows:
• The welfare institutions must consider a starting point in the wishes of the ill and unemployed citizens
• The welfare institutions should provide help for the realization of the wishes of ill and unemployed citizens
• The welfare institutions must integrate an active effort to involve and support networks of the ill and unemployed citizens or must help establish a network

Conclusion
The citizens’ experiences of the extent of their actions in the employment sector and the health sector can create basis for the development of social work by implementation of the model of action and by taking the citizen’s wishes as a starting point for promoting the actions of The initiating actor. Furthermore the social work must provide help and strategically involve the network of the citizen.