• Nina Christina Borgen
  • Maja Lin Øllgaard
4. term, Social Work, Master (Master Programme)
This thesis intends to contribute to a greater knowledge within the research of social enterprises, focusing on the user-perspective. Through a user-perspective, the purpose has been to gain insight into the social work of a social enterprise by examining how the social work is perceived and experienced by the users. In this thesis, the social enterprise, Chaplin, has been operationalised as a case study, where the empirical basis has consisted of interviews with four of Chaplin's employees.

In the thesis Goffman's theory of Stigma and Everyday Life's Role Play is applied on Chaplin's employees, as they are concerned about how they are judged by society. The employment at Chaplin contributes positively to the employees, as they experience being part of a larger working community and being like ‘everyone else’. Through the employees' perception of the judgement by the society it was deduced that the normalisation of everyday life is part of the social work in Chaplin.

By incorporating interactionism as a theory, it is shown that the close and continuous relationship between the employees and the contact person is important to the employees.
It has turned out that the employees benefit from Chaplin's flexible and inclusive organisation of everyday life and working conditions. Therefore, it is considered that flexibility and inclusiveness like normalisation are part of Chaplin's social work. Although the flexibility and inclusiveness are immediately in contrast to normalisation, the analysis deduced how the employees manage to unite them and handle them as a mix.

Understanding and giving space to others were considered well-regarded values ​​and norms among the employees, and the employees learn to accommodate and handle others, which is why the thesis incorporates learning theory. In contrast to this inclusion, it is shown that a social hierarchy has been created among the employees, which is based on their functional ability and independence. These conditions release a tension in Chaplin on a social level.

Running a social enterprise like Chaplin is complex, as it involves balancing and reconciling a social goal with an economic one. This complexity places demands on both the company's business strategy, staff and employees composition. In spite of this, Chaplin manages to innovate, challenge and expand the idea of ​​social work in the employment effort, by incorporating a complex composition of flexibility, inclusiveness and normalisation into the social work, which is of great importance to Chaplin employees. Chaplin has thus created an alternative employment offer for those citizens with less challenged social problems, and their work can be regarded as a supplement to public employment efforts.
Publication date3 Jun 2019
Number of pages89
ID: 304944360