This thesis has examined the topic of breaking down the silo mentality within bigger
organizations. The research uses a case, which addresses the communication problems Aalborg
University Copenhagen experiences in informing the incoming international students about the
available services and everything a new student should be aware of before arriving in the city.
The case was conducted from February to May 2018 and was concluded with an interactive
prototype of an information system designed especially for Aalborg University. The service
concept was tested with different stakeholders and labeled as a strategic communication tool,
which could be extremely beneficial to all involved parties. It was delivered to Aalborg
University for further testing and evaluation to find the best suitable way of implementing it
within the current IT systems of the university.
Based on the case, the thesis discusses the negative impact of the silos created inside bigger
organizations as well as provides recommendations on how the silo mentality could be tackled
in order for the employees of such organizations to work together towards a common goal
instead of avoiding responsibility and blaming other departments for their problems.