The main objective of this master thesis was to generate knowledge on, how Third Space Communication can be established in developing Smart City experience technology involving stakeholders from the Quadruple Helix model.
The emergence of the term Smart City has lead to an increased interest in how technology within this field can be developed. Bottom up processes have given indications of being an effective method but is rarely used, in favor of hierarchical top down processes. The Quadruple Helix model provides an overview of different stakeholders who needs to be represented in the development of Smart City experience technology. The model emphasizes that academica, State/government, private sector and public society must participate. Co-design enables designers and users to generate shared knowledge and insights through different phases of the design process. Based on this we tested different experiments with the involvement of different stakeholders to explore how we could establish third space communication.
Our research work on this issue has resulted in new insights, that demonstrates that generative future workshops can be used as a way to democratize participation, generate collective creativity and establish third space communication in design processes involving different stakeholders in developing Smart City experience technology. In this process we found six design principles to support the level of commitment, motivation, knowledge and interest.