Enhancing communication in a sharing economy based community

Student thesis: Master Thesis and HD Thesis

  • Sandy Phi Duong
4. term, Service Systems Design, Master (Master Programme)
In collaboration with Kitchen Collective (KC), this project focuses on one of the core issues that KC experiences: lack of cleanness. Cleaness is especially an important factor within the food industry and it is therefore important to improve as the possibility of a vicious circle which will influence more than needed
exists. The problem statement for this project is thus: “How is it possible to create a digital communication system that is able to catch problems at an early stage before the problem gets bigger?”
To solve the problem an analysis of the current communication between kitcheneurs and KC was conducted. Additionally, was different communication methods investigated with the purpose of finding the best solution for the actors.

The findings showed that KC spend a lot of resources on receiving the claims and getting an overview while KC needs easier access to communication. This resulted in a proposed communication platform that helps KC collecting all the claims at one place while at the same time getting an overview of the content through visual statistical representations, whereas the communication platform seen from the kitcheneurs perspective will make it easier to claim, give feedback or communicate with KC.
Publication date2 Jun 2016
Number of pages121
External collaboratorKitchen Collective
Mia Maja Hansson miamaja@kitchencollective.dk
ID: 234573236