Various researches indicate a large potential for improving building operations and maintenance (O&M) through utilisation of information and communications technology. The above mentioned claim is examined more closely in this dissertation. ICT has spread in the construction industry over the last years, particularly amongst architects and engineers, who take part in the planning and design phase of the building process. The use of building information modelling and the development of the international recognised IFC-format for exchanging BIM-models has contributed to a spreading implementation of ICT in the building industry. At the moment no such standard for exchange of O&M-data exist. It has though been acknowledged that buildingSMART recently has picked up this topic for further development. The framework of this dissertation is derived from Contextual Design. A State of the Art section describes the recent ICTs for supporting O&M in the building industry. Users from three case studies – all from northern Jutland – have contributed to the project through interviews and observations. The three case studies are through consolidation summarised to a generic image of the O&M-organisation. Main issues related to the workflows are identified in the analysis and applicable solutions have been outlined. Eventually a detailed description of a user interface supporting digital inspection in connection with tenants mowing out is provided together with recommendations for successful completion and implementation of the system.