Background: In healthcare, an increased workload
is being experienced due to increasing documentation requirements and insufficient resources. However, some technologies, including those utilizing Robotic Process Automation, have the potential to alleviate this workload. Unfortunately, the healthcare sector often fails to reap the benefits of such technology due to unsuccessful implementation.
Objective: The objective of this project was to investigate how successful implementation of software for optimizing documentation in clinical practice can be ensured through recommendations.
Method: A scoping review was conducted to identify key individuals, factors, and elements for successful implementation. These were used to develop and data collect through a questionnaire for clinicians in the Psychiatric department in Region Midt, where expert interviews were conducted to highlight case-specific factors. Results: In total, 10 articles were identified. The studies and the Consolidated Framework for Implementation Research (CFIR) addressed all aspects of the implementation process. The questionnaire had an 11% response rate. Clinicians identified several elements that can be particularly advantageous in implementing technology in the Psychiatric department in Region Midt, including time, staff involvement, and technical support. Expert interviews with two managers in the Psychiatric department in Region Midt emphasized the importance of time and implementation piloting.
Conclusion: To ensure successful implementation, the need for adequate planning prior to implementation and the utilization of appropriate resources are highlighted. Further research is needed to draw definitive conclusions for the specific technology.