In a time where finding enough employees to deal with the demographic challenges, no rock
can be left unturned when searching for ways to do things smarter. One task that is done
repeatedly everyday by every carer is documentation. In the hope of both being able to assist
the carers in documenting faster and with higher quality, a pilot implementation project
including three nursing homes and one department of the home care was chosen to test
AppWriter as a solution.
To find out how the employees both experienced the implementation process, but also how
they used and possibly benefitted from AppWriter, different methods to gather empirical
material was performed. Interviews were performed with the employees, participant
observation was carried out as well as being part of meetings with different actors in the
implementation process.
The results of the analysis showed a mixture of employees not being adaptable and ready for
change as well as a technology not being the right match for the intended purpose. The
employees embracing AppWriter were the users which the app intentionally was designed
for, people suffering from dyslexia. The focus in this implementation was that all employees
from the four locations should be using AppWriter, which in the end did not happen.
AppWriter was not the right solution for the targeted objective, as the main feature in
AppWriter that was supposed to help achieve the goals of faster documentation and higher
quality, Speech-to-text, was not working to a satisfactory level. The result of this was
employees not being able to see themselves using it and therefore AppWriter is for the
foreseeable future only offered to employees with a direct use of it due to writing or reading
disabilities.