Service Systems Design, Master

Master Programme

Education structure: Education

1. term

Department of Architecture, Design and Media Technology › Study Board of Media Technology › Service Systems Design, Master

2. term

Department of Architecture, Design and Media Technology › Study Board of Media Technology › Service Systems Design, Master

3. term

Department of Architecture, Design and Media Technology › Study Board of Media Technology › Service Systems Design, Master

4. term

Department of Architecture, Design and Media Technology › Study Board of Media Technology › Service Systems Design, Master

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  1. 2023

  2. AI as a partner of service designers: reimagining design processes through novel cooperation with its underlying ethical considerations

    Michal Grzymski

    Service Systems Design, Master, (Master Programme) 4. term, 2023

    Student thesis: Master Thesis and HD Thesis

  3. An Exploration of Participatory Design Games as a Co-design Tool with Children

    Stina Kleist Spurkeland Voss

    Service Systems Design, Master, (Master Programme) 4. term, 2023

    Student thesis: Master Thesis and HD Thesis

  4. Co-designing Children's Museum Experiences: An explorative study of how museums can actively involve children in design processes to create more engaging museum experiences

    Saskia Helena Mühlmann, Anne-Sophie Madsen

    Service Systems Design, Master, (Master Programme) 4. term, 2023

    Student thesis: Master Thesis and HD Thesis

  5. Cultivating kindness through Service Design: Creating relational processes for public services

    Helena Zobl, Isabelle Schmit

    Service Systems Design, Master, (Master Programme) 4. term, 2023

    Student thesis: Master Thesis and HD Thesis

  6. Designing circular services in the context of gender

    Diana Miinea, Tereza Keprdova

    Service Systems Design, Master, (Master Programme) 4. term, 2023

    Student thesis: Master Thesis and HD Thesis

  7. Designing circular services in the context of gender

    Diana Miinea, Tereza Keprdova

    Service Systems Design, Master, (Master Programme) 4. term, 2023

    Student thesis: Master Thesis and HD Thesis

  8. Improving the Service Offering of European Football Organizations Through Service Design: A Theoretical Implementation of Digital Best Practices From Esports

    Christian Karger

    Service Systems Design, Master, (Master Programme) 4. term, 2023

    Student thesis: Master Thesis and HD Thesis

  9. Intention-setting with reflexivity and introspection: a driving force of more ethical design practice

    Julia Maria Podobas, Réka Sára Mezei

    Service Systems Design, Master, (Master Programme) 4. term, 2023

    Student thesis: Master Thesis and HD Thesis

  10. Participatory Design and Co-creation with Stakeholders in Practice

    Linn Lysell Christensen

    Service Systems Design, Master, (Master Programme) 4. term, 2023

    Student thesis: Master Thesis and HD Thesis

  11. Service Design: A Holistic and Contextual Approach to Enhancing Cross-functional Team Collaboration in Startups: A Project Roadmap Framework as a tool to establish a common communication ground and foster internal alignment

    Sarah Hierstätter, Terezá Brejchova

    Service Systems Design, Master, (Master Programme) 4. term, 2023

    Student thesis: Master Thesis and HD Thesis

  12. The Impact of behavioral economics on users' privacy experience on social media: A study of the practices and challenges involved in designing behavioral change

    Alisha Rai

    Service Systems Design, Master, (Master Programme) 4. term, 2023

    Student thesis: Master Thesis and HD Thesis

  13. Unfolding reframing as an approach to address complex challenges. A case study on enabling longer working lives through intergenerational collaboration in the workplace.

    Sofia Santos Melian, Laura Sanz González, Antonella Valentina Rinaudi

    Service Systems Design, Master, (Master Programme) 4. term, 2023

    Student thesis: Master Thesis and HD Thesis

  14. User-centric research & service design to help facilitate electric vehicles (EVs) mass adoption in an urban context

    Gladys Elisa Chavez

    Service Systems Design, Master, (Master Programme) 4. term, 2023

    Student thesis: Master Thesis and HD Thesis

  15. 2022

  16. Branding in Service Desing - In practice: Exploring how to integrate branding into service design framework for a better client understanding, leading to more feasible and realistic services. A case of Dansk Vegetarisk Forening (DVF).

    Diana Renée Langmach Christoffersen

    Service Systems Design, Master, (Master Programme) 4. term, 2022

    Student thesis: Master Thesis and HD Thesis

  17. DIGITAL SUSTAINABILITY IN SERVICES - A study of practices and challenges when designing sustainable digital services

    Maria Højgaard Andersen

    Service Systems Design, Master, (Master Programme) 4. term, 2022

    Student thesis: Master Thesis and HD Thesis

  18. Exploring the integration of foresight into service design practices in the context of public engagement within decision-making processes. An analytical approach of the urban renewal project of The Paper Island in Copenhagen

    Maria Villadsen, Anne Nørholm Iversen

    Service Systems Design, Master, (Master Programme) 4. term, 2022

    Student thesis: Master Thesis and HD Thesis

  19. Research on how to improve services in a public context: Research on how to improve services in a public context

    Anna Broe Christensen

    Service Systems Design, Master, (Master Programme) 4. term, 2022

    Student thesis: Master Thesis and HD Thesis

  20. Service_Design_for_Soundscape_Icon.png

    Service Design for Soundscapes: A case study in Copenhagen showing how service design can assist city makers by facilitating soundscape thinking. A case study in Copenhagen showing how service design can assist city makers by facilitating soundscape thinking

    Federico di Fresco

    Service Systems Design, Master, (Master Programme) 4. term, 2022

    Student thesis: Master Thesis and HD Thesis

  21. Service design in hospitality business: How could service design improve employee retention in a hospitality business

    Minh Duc Nguyen

    Service Systems Design, Master, (Master Programme) 4. term, 2022

    Student thesis: Master Thesis and HD Thesis

  22. Supporting SMEs within textile industry in the process of adopting a Circular Business Model: a research on the Service Ecosystem Concept

    Marta Salazar Jimenez

    Service Systems Design, Master, (Master Programme) 4. term, 2022

    Student thesis: Master Thesis and HD Thesis

  23. The Role of Blockchain in the Digitisation of German Healthcare - Analysis and Proposal for a Decision-Making Framework

    Marie-Louise Andrea Gabriel

    Service Systems Design, Master, (Master Programme) 4. term, 2022

    Student thesis: Master Thesis and HD Thesis

  24. AALBORG UNIVERSITY, A PLATFORM FOR STUDENT AND COMPANY COLLABORATION

    Gilad Ben Yossef

    Service Systems Design, Master, (Master Programme) 4. term, 2022

    Student thesis: Master Thesis and HD Thesis

  25. 2021

  26. Co-creating Systems: to create better circumstances for well-being of young people in Denmark

    Lucy Johanna Stuyfzand, Julie Bregenov Jønsson

    Service Systems Design, Master, (Master Programme) 4. term, 2021

    Student thesis: Master Thesis and HD Thesis

  27. Community cultivation in the context of a creative hub. A case study.

    Pavla Baxova

    Service Systems Design, Master, (Master Programme) 4. term, 2021

    Student thesis: Master Thesis and HD Thesis

  28. Designing AI Voice Assistants in Service Design: A Tool For Designing AI Voice Assistant as Non-human actor through Service Design while limiting the gender-bias.

    Veronika Strnova

    Service Systems Design, Master, (Master Programme) 4. term, 2021

    Student thesis: Master Thesis and HD Thesis

  29. Designing for Circularity: Exploring the Impact of Service Systems Design when Developing a Circular Product-Service System

    Chantal Christine Beck, Javier Campero Nuñez

    Service Systems Design, Master, (Master Programme) 4. term, 2021

    Student thesis: Master Thesis and HD Thesis

  30. Designing for Meaningful Interventions: Fostering social innovation for international homeless in Copenhagen

    Tommaso Daverio, Kamila Anna Dzierzak

    Service Systems Design, Master, (Master Programme) 4. term, 2021

    Student thesis: Master Thesis and HD Thesis

  31. Exploring how Improvisation Theatre can affect the co-creational aspects of Service Design.

    Ieva Elizabete Salte

    Service Systems Design, Master, (Master Programme) 4. term, 2021

    Student thesis: Master Thesis and HD Thesis

  32. Exploring how Service Design can assist in identifying Social Impact opportunities in a business context

    Anders Drange Ladefoged, Dominika Ewa Morag

    Service Systems Design, Master, (Master Programme) 4. term, 2021

    Student thesis: Master Thesis and HD Thesis

  33. Exploring how service design can encourage behavioral change: A shift from a linear to a circular way of thinking: How might we, through service design, aid in educating students in primary schools on responsible waste management and encourage a circular mindset?

    Lucia Kalecikova, Madeline Wunder, Maria Ørnbo Shomonof

    Service Systems Design, Master, (Master Programme) 4. term, 2021

    Student thesis: Master Thesis and HD Thesis

  34. Facilitating strategic conversations through service design: Communicating a startup studio vision

    Amalia Francisca Robinson Andrade, Marialuisa Dubla, Simona Mancusi

    Service Systems Design, Master, (Master Programme) 4. term, 2021

    Student thesis: Master Thesis and HD Thesis

  35. Implementing Ethics and Diversity in the Design Process of Services in the Digital Realm.

    Emma Juliette Blankwater

    Service Systems Design, Master, (Master Programme) 4. term, 2021

    Student thesis: Master Thesis and HD Thesis

  36. Integrating Foresight and Service Design Methods to foster Service Innovation

    Albert Reet

    Service Systems Design, Master, (Master Programme) 4. term, 2021

    Student thesis: Master Thesis and HD Thesis

  37. Mental health among students at Aalborg University

    Freya Lynn Steen Coriand, Josefine Kofoed Lassen, Maria Kisant

    Service Systems Design, Master, (Master Programme) 4. term, 2021

    Student thesis: Master Thesis and HD Thesis

  38. Service Design-nudging people towards more sustainable choices: a case to support the adoption of electric vehicles

    Julius Staskunas, Victor Stan

    Service Systems Design, Master, (Master Programme) 4. term, 2021

    Student thesis: Master Thesis and HD Thesis

  39. Uncovering weight loss practices - to design a service concept for female students

    Maria Nielsen, Natalie Lanawan Saabye

    Service Systems Design, Master, (Master Programme) 4. term, 2021

    Student thesis: Master Thesis and HD Thesis

  40. 2020

  41. Addressing Sustainability in Visual Design education

    Hadas Zohar

    Service Systems Design, Master, (Master Programme) 4. term, 2020

    Student thesis: Master Thesis and HD Thesis

  42. Citizen inclusion in urban development projects

    Simon Benjamin Barfod, Michelle Tuborg Petersen

    Service Systems Design, Master, (Master Programme) 4. term, 2020

    Student thesis: Master Thesis and HD Thesis

  43. Exploration of Digital Facilitation and Service Design of a Digital Learning Experience - A case for The Index Project

    Kristina Ulset

    Service Systems Design, Master, (Master Programme) 4. term, 2020

    Student thesis: Master Thesis and HD Thesis

  44. "Exploring how Service Design can be used to support the Business Model Canvas"

    Stine Christensen, Marcelina Agnieszka Kopecka

    Service Systems Design, Master, (Master Programme) 4. term, 2020

    Student thesis: Master Thesis and HD Thesis

  45. How to impact employee experience through service design - a case study at Nuuday

    Adina Teodora Coteanu, Mirja Kaarina Hopiavuori

    Service Systems Design, Master, (Master Programme) 4. term, 2020

    Student thesis: Master Thesis and HD Thesis

  46. Service Design for Sustainability: How to design a systemic change in Fashion Consumption with Service Design and encourage people to engage in a Circular Economy journey?

    Aleksandrina Ivanova Sabeva

    Service Systems Design, Master, (Master Programme) 4. term, 2020

    Student thesis: Master Thesis and HD Thesis

  47. The impact of relational co-creative research in service design practice: A co-creative case study with dementia family caregivers in the Danish welfare system

    Rike Neuhoff, Nanna Dam Johansen

    Service Systems Design, Master, (Master Programme) 4. term, 2020

    Student thesis: Master Thesis and HD Thesis

  48. The role of Service design and Collaborative learning supporting the customization of Design workshops for children (in an AI design sprint use case)

    Hanna Cecilia Sargin Andersen, Josefina Del Carmen Gaete Villegas, Hamish Ingles Coventry

    Service Systems Design, Master, (Master Programme) 4. term, 2020

    Student thesis: Master Thesis and HD Thesis

  49. The role of Service design and Collaborative learning supporting the customization of Design workshops for children (in an AI design sprint use case)

    Hanna Cecilia Sargin Andersen, Josefina Del Carmen Gaete Villegas, Hamish Ingles Coventry

    Service Systems Design, Master, (Master Programme) 4. term, 2020

    Student thesis: Master Thesis and HD Thesis

  50. The role of Service design and Collaborative learning supporting the customization of Design workshops for children (in an AI design sprint use case)

    Hanna Cecilia Sargin Andersen, Josefina Del Carmen Gaete Villegas, Hamish Ingles Coventry

    Service Systems Design, Master, (Master Programme) 4. term, 2020

    Student thesis: Master Thesis and HD Thesis

  51. 2019

  52. Exploring how service design tools can help to prototype for a personalized service in the car-sharing industry

    Pieter Anton Overgoor, Yu-Chun Li

    Service Systems Design, Master, (Master Programme) 4. term, 2019

    Student thesis: Master Thesis and HD Thesis

  53. Gamification to improve a Service Experience: A Case Study Of Service Experience Improvement Using Gamification In A Product Feature Development

    Ema Atanasova Gröber

    Service Systems Design, Master, (Master Programme) 4. term, 2019

    Student thesis: Master Thesis and HD Thesis

  54. Paperwork operations in the Maritime Industry: A Case Study of New Service Development for the Danish Maritime

    Mailin Lindved

    Service Systems Design, Master, (Master Programme) 4. term, 2019

    Student thesis: Master Thesis and HD Thesis

  55. Rethinking the dinning experience: A case study of new service development at SKT. Petri hotel

    Corina-Rozalia Matei

    Service Systems Design, Master, (Master Programme) 4. term, 2019

    Student thesis: Master Thesis and HD Thesis

  56. Using Service Design to Explore and Optimize Collaborative Envisioning Sessions

    Ida Hee Søemod, Sara Hauritz Jørgensen, Josefine Hassinggaard Skram

    Service Systems Design, Master, (Master Programme) 4. term, 2019

    Student thesis: Master Thesis and HD Thesis

  57. Using Service Design to optimize the user journey of the onboarding service of the Incubator at Aalborg University, Copenhagen

    Simon Emil Reumert Refn

    Service Systems Design, Master, (Master Programme) 4. term, 2019

    Student thesis: Master Thesis and HD Thesis

  58. 2018

  59. Applying service design thinking to improve hospital innovation. A case study of hospital innovation in Capital Region, Denmark.

    Tania Willesen

    Service Systems Design, Master, (Master Programme) 4. term, 2018

    Student thesis: Master Thesis and HD Thesis

  60. Designing for a circular economy. Exploring how service system design can support the transition towards a circular economy in Amager East

    Monika Most

    Service Systems Design, Master, (Master Programme) 4. term, 2018

    Student thesis: Master Thesis and HD Thesis

  61. Designing with ethnic minority community - a case study in Bydelsmødrenes Landsorganisation

    Rijah Tariq

    Service Systems Design, Master, (Master Programme) 4. term, 2018

    Student thesis: Master Thesis and HD Thesis

  62. Investigating how to use Service Design to support knowledge transfer in Product Development Processes

    Huan Huu Hoang, Javid Gozalov

    Service Systems Design, Master, (Master Programme) 4. term, 2018

    Student thesis: Master Thesis and HD Thesis

  63. Master Thesis: Breaking down the silo mentality within bigger organizations. A Case Study of New Service Development at Aalborg University, Copenhagen

    Anton Georgiev Kolarov

    Service Systems Design, Master, (Master Programme) 4. term, 2018

    Student thesis: Master Thesis and HD Thesis

  64. Service development through Service ecosystems

    Alexander Kim Nyborg

    Service Systems Design, Master, (Master Programme) 4. term, 2018

    Student thesis: Master Thesis and HD Thesis

  65. Supporting the activation of common spaces: A shift from consumers to co-producers of urban public spaces: Activating the area surrounding Nørrebro Station (Copenhagen) through co-designed experiments

    Tania Cearreta Innocenti, Drude Emilie Holm Ehn, Giulia d'Ettole

    Service Systems Design, Master, (Master Programme) 4. term, 2018

    Student thesis: Master Thesis and HD Thesis

  66. Today's Recipe

    Rosaluna Gavagna, Pavla Baxova, Christina Pearl Heldt Hamø, Hamish Ingles Coventry

    Service Systems Design, Master, (Master Programme) 1. term, 2018

    Student thesis: Master Thesis and HD Thesis

  67. User Experience; A case study of how Service Design can support the improvement of service delivery within the hospitality/restauration industry

    Mihaela-Loredana Lixandru

    Service Systems Design, Master, (Master Programme) 4. term, 2018

    Student thesis: Master Thesis and HD Thesis

  68. Using service design as an exploratory approach to gain customer insights and analyze customer experience in the area of finance

    Sussie Skaarup Stensnæs, Sanne Neumann Beyer

    Service Systems Design, Master, (Master Programme) 4. term, 2018

    Student thesis: Master Thesis and HD Thesis

  69. Using service design thinking to reduce food waste

    Flóra Somos

    Service Systems Design, Master, (Master Programme) 4. term, 2018

    Student thesis: Master Thesis and HD Thesis

  70. Using Service Design to enhance collaboration between primary schools and locally based external learning environments in the perspectives of 'Åben Skole' - A case study on motivating outer Østerbro's local construction and craft resources to co-create Ø10's external learning environments

    Christine Michala Juul Brasch

    Service Systems Design, Master, (Master Programme) 4. term, 2018

    Student thesis: Master Thesis and HD Thesis

  71. 2017

  72. Baitasi Essence: A taste of social innovation in the Hutong

    Sara Scotti

    Service Systems Design, Master, (Master Programme) 4. term, 2017

    Student thesis: Master Thesis and HD Thesis

  73. Donate Your Data – Thesis Report: Make a digital donation to health research

    Kevin Adam Fox

    Service Systems Design, Master, (Master Programme) 4. term, 2017

    Student thesis: Master Thesis and HD Thesis

  74. IT Tools for Co-design: Development of the Open Data Lab Platform to Support Co-design Processes

    Mariel Walkiria Backman

    Service Systems Design, Master, (Master Programme) 4. term, 2017

    Student thesis: Master Thesis and HD Thesis

  75. Service design in the healthcare context: Improving the process of implementing the service platform MinMenu: Improving the process of implementing the service platform MinMenu

    Carina Steensen Jensen, Christina Parlov Pedersen

    Service Systems Design, Master, (Master Programme) 4. term, 2017

    Student thesis: Master Thesis and HD Thesis

  76. Service Design in the Healthcare Sector: Improving the Educational Effort of Sundhedsplatformen

    Sevil Babakhani, Rasmus Lystlund

    Service Systems Design, Master, (Master Programme) 4. term, 2017

    Student thesis: Master Thesis and HD Thesis

  77. Service Design in the Public Sector - Applying a stakeholder-centered design approach to addressing tax related needs of danish residents working abroad

    Asta Schou Bertelsen, Ingibjörg Sigtryggsdóttir

    Service Systems Design, Master, (Master Programme) 4. term, 2017

    Student thesis: Master Thesis and HD Thesis

  78. Service Design to Understand Pension - A Case Study in Danica Pension

    Freja Enggård Christiansen, Patrick Johansen

    Service Systems Design, Master, (Master Programme) 4. term, 2017

    Student thesis: Master Thesis and HD Thesis

  79. STRENGTHENING RELATIONS BETWEEN STARTUPS THROUGH A CO-CREATION PROCESS IN ORDER TO DEVELOP THE MEANS FOR A TRANSITION PHASE INTO A POST SERVICE OFFERING

    Goncalo Pinto Abreu Nunes

    Service Systems Design, Master, (Master Programme) 4. term, 2017

    Student thesis: Master Thesis and HD Thesis

  80. The potential of data in applied service design - A case study of how data can be used to empower citizens with type 2 diabetes

    Nikolaj Thomsen, Kristina Lenette Vittrup, Rasmus Læssøe Kure

    Service Systems Design, Master, (Master Programme) 4. term, 2017

    Student thesis: Master Thesis and HD Thesis

  81. The service system around the business

    Pascal Byrgesen, Alice Manfredi

    Service Systems Design, Master, (Master Programme) 4. term, 2017

    Student thesis: Master Thesis and HD Thesis

  82. 2016

  83. Briefing for Service Design Projects: A Case Study of New Service Development at the Black Diamond, Copenhagen

    Esben Grøndal, Begum Becermen

    Service Systems Design, Master, (Master Programme) 4. term, 2016

    Student thesis: Master Thesis and HD Thesis

  84. Cultar: A design of a cultural information targeting service, educating high school students: A design of a cultural information targeting service, educating high school students

    Christian Stig Andersen

    Service Systems Design, Master, (Master Programme) 4. term, 2016

    Student thesis: Master Thesis and HD Thesis

  85. Enhancing communication in a sharing economy based community

    Sandy Phi Duong

    Service Systems Design, Master, (Master Programme) 4. term, 2016

    Student thesis: Master Thesis and HD Thesis

  86. Increasing Diverse Stakeholder Inclusion in an Urban Living Lab: An Experiment in Design Activism

    Lara Clare Casciola

    Service Systems Design, Master, (Master Programme) 4. term, 2016

    Student thesis: Master Thesis and HD Thesis

  87. Iterative Service Design: From experience to concept. Designing a digital service to support foreign entrepreneurs.

    Maria Crucera Vasco

    Service Systems Design, Master, (Master Programme) 4. term, 2016

    Student thesis: Master Thesis and HD Thesis

  88. Master thesis Inside-out Creature: Application of service design tools for value proposition communication

    Maria Angelica Saavedra Hernandez

    Service Systems Design, Master, (Master Programme) 4. term, 2016

    Student thesis: Master Thesis and HD Thesis

  89. Navion: Service Design Approach to Generate Way nding Solutions. A Case Study with The Black Diamond

    Xinyi Huang

    Service Systems Design, Master, (Master Programme) 4. term, 2016

    Student thesis: Master Thesis and HD Thesis

  90. Service design in healthcare context: Process report

    Dorina Burduja

    Service Systems Design, Master, (Master Programme) 4. term, 2016

    Student thesis: Master Thesis and HD Thesis

  91. The Co-creative Carnival: Service design in events

    Daina Byciute, Anne-Louise Fyhring Johansen

    Service Systems Design, Master, (Master Programme) 4. term, 2016

    Student thesis: Master Thesis and HD Thesis

  92. The Co-creative Carnival: Service design in events

    Daina Byciute, Anne-Louise Fyhring Johansen

    Service Systems Design, Master, (Master Programme) 4. term, 2016

    Student thesis: Master Thesis and HD Thesis

  93. Value co-creation in non-profit service systems – The case of expanding participation in a retirement coaching service

    Nea Alina Annika Kosonen

    Service Systems Design, Master, (Master Programme) 4. term, 2016

    Student thesis: Master Thesis and HD Thesis

  94. 2015

  95. Customer Experience: From Theory To Practice- A Case Study Of VEGA

    Lea Weggerby

    Service Systems Design, Master, (Master Programme) 4. term, 2015

    Student thesis: Master Thesis and HD Thesis

  96. Forget-Me-Not: - A communication tool for nursing homes to facilitate meaningful mealtime experiences through social interaction. Improving communication between caregivers and residents through visual life stories and other triggers.

    Linnea Forss, Lotte Kirstine Skjødt Hansen

    Service Systems Design, Master, (Master Programme) 4. term, 2015

    Student thesis: Master Thesis and HD Thesis

  97. Service Design For Culinary Entrepreneurs

    Fanny Barbara Giordano, Helen Phuong Nguyen

    Service Systems Design, Master, (Master Programme) 4. term, 2015

    Student thesis: Master Thesis and HD Thesis

  98. 2014

  99. Mentor+: Incubation, mentoring and project management for young entrepreneurs

    Joel Emil Klagenberg-Jørgensen

    Service Systems Design, Master, (Master Programme) 4. term, 2014

    Student thesis: Master Thesis and HD Thesis