The project investigates the value proposition of e-boks from users’ point of view. It focused on examining users experience and analysing the gathered information in order to better understand the digital post service.
Furthermore, different reasons about how and why people comprehend the system have been discovered. For example, the lack of goal-directed design, and the keeping the balance between security and usability have been pointed out as reasons for the service performance.
Therefore, this have been achieved by collecting qualitative interviews and e-boks performance testing order to find out the user’s perspective.
In result this project aims to identify and suggest possible improvements for better access to digital post documents and moreover better serve the users. Consequently, a list of suggestions for future development of the usability of e-boks will naturally end this master thesis project.