In today’s society, lifestyle diseases such as diabetes are becoming more and more common. Diabetes is the disease in Denmark that has the highest incidence rate, and the Danish healthcare system will therefore need a solution in order to overcome this challenge.
This thesis has investigated the potential of data in applied service design, through a case study of how data can be used to empower citizens with type 2 diabetes. This has been answered through the following problem statement
“How can a service system utilising quantified self data, empower citizens with type 2 diabetes, to take responsibility for their disease by supporting them in their decision making?”
The research conducted has involved the actors through interviews, co-creation, and workshops. Based on the research the service system contribution presented in this report, is a proposal to the challenges with diabetes.
The service solution has been developed and tested as an high fidelity prototype for people with type 2 diabetes, to better control and take more responsibility for their disease,
The study has included too few test participants, to conclude anything definitive, however it has shown clear tendencies. These tendencies show that data has a large potential in a service design context. It provides the possibility to create personalised services, which has been found as a rising demand from the users. Considering the case study, a service to support and empower citizens with type 2 diabetes, has shown to create value for the participants. Continuing the work are definitely worth the effort. Such a service would both be capable of support- ing the users and gather valuable data for research purposes.