Problemer, som evaluatorer oplever, men ikke noterer

Studenteropgave: Kandidatspeciale og HD afgangsprojekt

  • Charlotte Thodberg Jensen
  • Nicoline Bjerggaard Als
4. semester, Produkt- og Designpsykologi, Kandidat (Kandidatuddannelse)
Usability-evaluations is commonly used to identify the usability-problems of a software system. However, it is a known problem that novices of usability-inspections report fewer usability-problems than evaluators with expertises within the topic of usabilityevaluations. However, little to no research investigates why novices report less usability-problems. In this article, we investigate this problem by having three groups containing 5 evaluators with one shared area of expertise evaluating a software system. These groups consisted of usability experts, system experts, as well as experts on the field of which a system is used. Results showed that out of the 326 usability-problems occurred during usability-inspections 126 was not reported. Furthermore we found 16 specific reasons why evaluators fail to report usability-problems that occurred during a usability-inspection.
Udgivelsesdato8 jun. 2017
Antal sider87
ID: 259414449