Onboarding systems are an emerging factor for a successful application. The problem
is the data exchange between the system provider and the user: Creating an onboarding
experience that users don’t skip through with impaired awareness. There is no
standard for how to design onboarding systems that solves these issues. The purpose
of this case-study is to evaluate the effect on user experience, when designing from
a user centered design approach. In this thesis, the onboarding system has been developed
through the theory and method of contextual design, in collaboration with
the company Hjælp til Pårørende. The onboarding system has been designed to be
implemented on the Hjælp til Pårørende application, grounding both data gathering,
design and development in an existing product and case. From the user centered design
approach, the design activities have aimed to develop onboarding components
in context of the specific onboarding activities. The result of the user experience evaluation
revealed that the implemented onboarding components enhanced the user
experience, though one onboarding components resulted in more friction than support
for the user. The analysis also showed that the users weren’t aware of the data
gathering in several instances. The evaluation indicated an implication of the contextual
design approach to developing onboarding systems: When the friction is reduced
by gathering data contextually, it can decrease the users’ awareness of consent and
transparency of privacy. The results pose the question: When does good user experience
design and intentions, cross the line and become a nudging interface?