Fremtiden er ikke, hvad den har været: En specialeafhandling om kompleksitetshåndtering i projektledelse
Studenteropgave: Kandidatspeciale og HD afgangsprojekt
- Karoline Nederby
4. semester, Kommunikation, Kandidat (Kandidatuddannelse)
This thesis is based on a description of society as
characterized by complexity, which is believed to entail new
challenges for people having to wield these new conditions.
The specific focus of the thesis revolves around project
management under complex circumstances, investigating
what consequences and challenges arise in the wake of
increased complexity – and consequently analyzing how
these new challenges are perceived and addressed by project
managers.
The thesis is founded on a systemic approach both in theory
and empirical research, with German sociologist Niklas
Luhmann’s systems theory as the primary inspiration.
From a theoretical starting point, the primary challenge
in today’s project management is described as rooted in
complexity. In systems theory complexity is defined as a
surplus of possibilities which consequently leads to increased
risk and uncertainty. Under complex circumstances decisions
are made without thorough overview of the different
possibilities. Any decision made will hence be arbitrary and
entail uncertainty as to whether or not the right choice was
made. These conditions leave project managers having to
deal with risk and uncertainty as integral parts of project management.
Based on this understanding of complexity, the thesis
consequently argues that not all project managers are prepared
to handle and thrive on these complex circumstances. It
is further argued that frustration and stress are possible
consequences of being confronted with complexity without
possessing the ability to handle the situation in a positive
way.
These assumptions lead the thesis towards an empirical
examination of how complexity is perceived and handled
differently by different project managers. The empirical part
of the thesis is rooted in a constructivist perspective, which
means that complexity is believed to appear differently (and
hence show different possibilities and limitations) in the
eyes of different project managers.
A systemic analysis of interviews with two project managers
is carried out and makes clear, how different expectations to
project management shape the appearance and interpretation
of complexity differently to the two project managers. The
analysis shows that complexity in one project manager’s
communication appears as a frustration, whereas another project manager finds complexity to open new and exciting possibilities.
This insight leads the thesis towards deliberation as to how
complexity can be handled. In the light of the analysis it
is indicated that expectations of order, linearity and precise
prediction aren’t suited to handle complexity, whereas it
seems expedient under complex circumstances to practise
the ability to uncover the immediate circumstances and
adapting to these conditions. The main point, however, is
emphasized; correlation between the project managers’
expectations and the actual conditions at hand seems key to
exercising successful project management.
Because expectations seem decisive for the ability to handle
and thrive on complexity it is further deemed important to
reflect on the different ways project managers’ expectations
influence their perception of project management. Systems
theory shows us that in no way is it given that the world
presents itself to us in a certain way. Hence, to a degree we
ourselves form our experience of complexity.
Sprog | Dansk |
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Udgivelsesdato | 2009 |
Antal sider | 77 |
Udgivende institution | Aalborg Universitet |