Designing for personalized onboarding learning experience for a global audience

Studenteropgave: Kandidatspeciale og HD afgangsprojekt

  • Márta Csurgo Andersen
4. semester, Informationsvidenskab (, Kandidat (Kandidatuddannelse)
At many companies onboarding is in the spotlight due to their importance. New employees enter organizations frequently, therefore, the training programs must be fit for all. The main focus of onboarding is the process of integrating new employees into the company and help them acquire the necessary knowledge, skills and behaviours to become an effective member of the organization.
The thesis investigates the onboarding activities more specifically e-learning activities during onboarding at Novo Nordisk, Denmark. The current onboarding activities focus only on the company onboarding to Novo Nordisk, its culture, introduction to practicalities and internal policies. This resulted in a need for a different focus where the onboarding system will support new employees different learning needs, learning preference and prior knowledge. Therefore, the thesis aims to carry out a research on how to help Novo Nordisk in their effort to create a system for more personalized job onboarding experience with the aim to provide new employees with the right skills and competences they need when they first start working at the company.
Due to the high demand for harmonizing the onboarding activities at Novo Nordisk the thesis aims at redesigning the current onboarding system in order to fulfil the company wish for a new conceptual model with the focus on different learning needs.
The research question explored in the thesis is the following:
How to create a conceptual model for a corporate learning environment to support the onboarding process into a personalized learning experience on a global scale?
In the empirical study of work, design based research approach has been selected to drive the design process to develop a solution. This approach begins with the desk research to discover relevant and available material that has been published on the field of onboarding. The thesis work continue with the identification of the problem by interviewing secondary stakeholders. Later with the help of the primary stakeholders, the Future Workshop is organized in order to create a new solution. The approach demonstrated that the user- centered design method is a suitable method to gain understanding of the user needs. The data collected and analysed by using meaning condensation and hermeneutic meaning interpretation and the result used to create a low fidelity prototype.
The overall result of the research demonstrates how the new system’s interface, information architecture and interaction design should be in order to fulfil the need of the users.
Udgivelsesdato8 nov. 2018
Antal sider63
Ekstern samarbejdspartnerNovo Nordisk Foundation
No Name
ID: 298477029