Participatory Online Video Assessment of Cura Social
Authors
Rasmussen, Jesper Sølver Bjerregaard ; Droob, Anders Møller
Term
4. term
Education
Publication year
2020
Submitted on
2020-06-03
Pages
76
Abstract
Dette speciale undersøger de socio-tekniske aspekter ved at indføre det elektroniske journalsystem Cura Social i handicapområdet i Hjørring og Aalborg Kommune. Socio-teknisk betyder her samspillet mellem mennesker, arbejdsgange og teknologi. Elektroniske journalsystemer ændrer sig ofte, og store it-implementeringer er kendt for at være svære at få til at fungere i praksis. Specialet ser på implementeringen fra slutbrugernes perspektiv – altså de medarbejdere, der skal bruge systemet i hverdagen. Til dette anvendes den digitale metode Participatory Online Video Assessment (POVA), som gør det muligt at inddrage brugere på afstand på trods af geografiske udfordringer. POVA kombinerer deltagende værktøjer og teknikker med internetbaserede opkald (VoIP) og skærmdeling og var central for at indsamle erfaringer og holdninger til Cura. Afslutningsvis belyser specialet, hvordan Cura har påvirket arbejdsgange, og hvorfor systemet i første omgang opleves negativt – samtidig med at der peges på lovende muligheder for forbedringer fremover.
This thesis examines the sociotechnical aspects of introducing the Electronic Health Record system Cura Social in disability services in Hjørring and Aalborg municipalities. Sociotechnical here means the interplay between people, workflows, and technology. Electronic health record systems change frequently, and large IT implementations are known to be difficult to make work in practice. The study looks at the rollout from the perspective of end users—the employees who use the system in daily work. To do this, it applies a digital method called Participatory Online Video Assessment (POVA), which makes it possible to involve users remotely despite geographical barriers. POVA combines participatory tools and techniques with Voice over Internet Protocol (VoIP) and desktop sharing, and was a key way to gather users’ experiences and opinions about Cura. Finally, the thesis explores how Cura has affected work practices and why the system is initially experienced negatively, while also identifying reasons to expect improvements over time.
[This abstract was generated with the help of AI]
Keywords
Participatory design ; VoIP ; Online ; Workshop ; Interview ; Socio-technical ; EHR ; Implementation ; Assessment
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