A master thesis from Aalborg University
Participatory Online Video Assessment of Cura Social
Term
4. term
Education
Publication year
2020
Submitted on
2020-06-03
Pages
76 pages
Abstract
This Master thesis focuses on the socio-technical aspects of the Electronic Health Record system Cura Social implementation in the Handicap area in Hjørring and Aalborg municipality. EHR systems are constantly being developed, and replaced, and have shown to be notoriously difficult to implement successfully. This research has investigated the implementation process from the perspective of the end-users. The use of the digital method Participatory Online Video Assessment (POVA), made it possible to reach out and incorporate end-users despite geographical challenges. POVA is a combination of participatory tools and techniques, Voice over Internet Protocol technologies, and desktop sharing, and acted as an important method to research the end-users experiences, and opinions of Cura. Lastly, this thesis examines how the implementation of Cura has affected the end-users work practice, and why the system is experienced negatively, but with a promising outlook on the future.
Keywords
Participatory design ; VoIP ; Online ; Workshop ; Interview ; Socio-technical ; EHR ; Implementation ; Assessment
Documents
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